Guest Service Agent - St. Augustine

Role

The Guest Service Agent is an important position on the Stayable Suites team. A remarkable Guest Service Agent lays the foundation for an amazing guest experience. Their bright smile and pleasant energy build lifelong brand relationships. They are reliable and proactive by nature and represent the best of our team.

Traits of a successful Guest Service Agent:

• Team-oriented – understands that we can achieve our objectives by collaborating with a team of A-players
• Coachable – has an open and thirsty mind to constantly grow through feedback from teammates, guests, and other stakeholders
• Self-starter – possesses a fundamental understanding of what is required for a smooth and successful operation and takes initiative without direction
• Attentive to details – performs each task with a critical eye toward safety, cleanliness, and efficiency to deliver the best product at the lowest cost
• Dedicated – motivated by a love for the team, culture, and property
• Disciplined – executes the responsibilities of the position consistently and with fidelity

Where are they going?

The sky is the limit for exceptional frontline team members in Stayable Suites. This frontline role knows the guest, the safety and cleanliness standard, and how to efficiently complete tasks assigned daily. Advancement comes in many forms and will only improve as the company continues to grow.

Compensation

Starts at $16 per hour

Stayable Suites strives to offer fair, equitable, and competitive compensation to all team members. All team members shall be considered equally without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

This is an hourly-paid position that may occasionally allow for overtime. Guest Service Agent wages start at $16/hour with multiple opportunities for bonuses. The hourly wage will be adjusted based on experience, cost of living, and contribution to the property’s success.

Responsibilities

Guest Service Agents are generally responsible for delivering an outstanding guest experience and safe and clean public spaces. Below is a summary of primary responsibilities.

Guest Arrival and Service

• Notify the manager or equivalent immediately of any guest, employee, or payment concerns
• Take payment for arrival, extension, and fees
• Make reservations and upsell additional services
• Ensure compliance with house rules upon guest arrival
• Represent the property in a professionally and courteously
• Check guests in and out in a timely and efficient manner

Public Space Cleaning

• Clean and tidy guest and team areas per schedule
• Collect garbage from cans throughout the property per the schedule
• Maintain tidy dumpster areas
• Pick up any litter as you see it in public spaces

General

• Maintain exceptional customer service when interacting with guests
• Assist with maintaining an accurate inventory of housekeeping supplies
• Implement new objectives and procedures
• Notify Property Manager of any safety concerns or any violations of policy
• Stock housekeeping cart according to company standards
• Contribute to incident reports as needed

About Stayable Suites

Stayable Suites is an innovative and growing economy-scale, extended-stay hotel company. We acquire hotels and motels that outlived their useful life and bring them back with renovations, operational improvements, and rebranding. We look for energetic, enthusiastic, and ambitious people to grow with our team.

If you're looking for a new challenge and eager to reshape the hospitality and communal living worlds, this is the place for you!

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