Guest Service Representative Jobs

Great starting rate and benefits available.
General Summary
Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.
Principal Duties and Responsibilities

• Maintain a current room status report.
• Communicate with the housekeeping department about room status/availability.
• Routinely enter or change reservation information on the computer system.
• Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
• Reconcile the Housekeeping report with the bucket (registration cards) to monitor room occupancy.
• Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
• Assist with facility deposits as needed.
• Maintain daily logs (including communication).
• Operate hotel switchboard.
• Perform additional assignments as required.
• Respond to requests from guests for assistance and information about the local area.
• Deliver requested items to guests, as needed, including incoming faxes, mail etc.
• Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.
• Post charges and payments to guest accounts, as needed.
• Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
• Clean and maintain the front desk area/front lobby.
• Pre-block rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs.
• Make necessary corrections to guest accounts.
• Issue safety deposit boxes, when requested.
• Sell rooms to "walk-in" customers.

Job Requirements

• Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.
• Hospitality and/or customer service experience is preferred.
• Must be able to communicate effectively, be polite, courteous, and responsive to our guests.
• Must be able to stand for long periods of time.
• Must be able to speak and write the English language in an understandable manner.
• Typing and computer skills are required.
• Must be organized and detail oriented.
• High school diploma or equivalent required.
• A valid driver's license is required.