Medical Scheduler - Open To Residents Of Texas

About TRA Medical Imaging
TRA Medical Imaging is a premier, physician-owned and physician-led radiology practice with a 100+ year history of serving the communities of the South Puget Sound region. TRA takes pride in diversity and inclusion, a philosophy that aligns well with our Pacific Northwest values.
We are led by a progressive group of approximately 100 sub-specialized radiologists who take pride in delivering high-quality, patient-centered care while fostering a practice culture intended to feel more like a family than a corporation.
Why Choose TRA Medical Imaging
TRA is an independent, stable, and diversified practice with a broad clinical and geographic footprint. Our governance structure is transparent, democratic and equitable with an unwavering commitment to physician leadership and autonomy. As part of that promise, TRA welcomes employee participation and collaboration and is committed to providing personalized professional development opportunities.
Our commitment to culture is evidenced by our certification as a great workplace by the independent analysts at Great Place to Work and embodied by our mission statement: Trust our family to care for yours. TRA has been the respected provider of excellence in medical imaging in the South Sound since 1918. Join our team as we write the next 100 years of the TRA story.
Want to learn more about TRA’s commitment to patients, employees and our community? Visit https://www.tranow.com/about/careers/ and explore your future with us today!
Role: Scheduler
Location: This is a fully remote role open to residents of Texas. TRA will provide all training and equipment.
Schedule: Monday – Friday 9AM – 5:30PM (Pacific Time)
Pay and Benefits:
New employees to this role can expect to be offered $18.66 - $22.20 per hour based on relevant experience, skills, and abilities.
TRA additionally offers eligible employees full medical, dental and vision benefits, a robust 401K package (with an automatic employer contribution), 17 days of PTO for all eligible new employees, 9 paid holidays, as well as a consistent compensation growth path, profit sharing, continuing education reimbursement by position, and more!
Job Summary:
This job is responsible for scheduling and pre-registering appropriate procedures with callers at any outpatient offices for all the modalities in a friendly and professional manner. In this role you will have communication with outside offices, provider offices, insurance companies, and patients. All interactions must be professional and courteous. The Scheduler position must be at their desk and ready to handle high call volumes. A top candidate has knowledge of commonly used concepts, practices, and procedures within call center/healthcare environment. This employee will rely on instructions and pre-established guidelines to perform the functions of the job. You will work under immediate remote supervision.
Essential Job Functions:

• Perform all other related duties as assigned.
• Make confirmation calls when needed.
• May work closely with technologists and other staff to make sure accurate exam and clinical information is obtained and entered.
• Schedule and confirm interpreter services when needed. Utilize phone interpreter services when needed.
• Follows all compliance and insurance requirements for restricted procedures and ensures appropriate clinical information is available or waiver is available for signature.
• Provides referring physician offices and/or patients with appropriate prep instructions for the scheduled procedure.
• Obtains appropriate patient insurance and demographic information.
• Keeps current on procedures performed.
• Duties include managing multiple phone lines, practicing superior customer service in a teamwork environment, and communicating professionally with other medical facilities.
• Double check for accuracy of the data entered.
• Provides the customer with prep and other appointment instructions.
• Manage and direct calls using centralized phone system for all TRA Medical Imaging and TRA Medical Imaging-affiliated outpatient sites.
• Obtains information about prior procedures for pre-registration and the medical records department.
• Follow the center exposure controls plan for blood borne and airborne pathogens.
• Researches authorization requirements for restricted procedures and ensures appropriate authorizations are in place.
• Assists patients in scheduling appropriate procedures, using correct CPT code based on referral.
• Routine office administration procedures including typing, sorting and reviewing referrals, faxing and keeping workstation area clean and organized.
• Check work e-mail daily.
• Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process.
• May enter referrals into the computer system as they are faxed to our office. Compares scheduled exam against referral.
• Maintain confidentiality of all center and patient information at all times, as required by facility policy and HIPAA guidelines.
• Assists referring physician offices in scheduling patients for appropriate procedures.
• Take equal volumes of all incoming calls per scheduler and be ready to take a call at all times during work schedule.

Qualifications:
Education/Work Experience

• A formal medical terminology class or equivalent medical office experience is required.
• High School diploma or GED required.
• At least 3 years of Medical Office experience required.

Job Knowledge/Skills

• High level of interpersonal skills to handle sensitive and confidential information, situations, and documentation.
• Ability to organize, multi-task and coordinate.
• Ability to work effectively in teamwork environment and have respectful behavior while working as a team with co-workers.
• Solid analytical and technical skills.
• Ability to provide geographical directions to all outpatient locations.
• Know the preparations for all of the exams performed and the safety guidelines involved with each exam.
• Must possess excellent verbal communication skills and organization skills.
• Ability to correctly pronounce and spell medical terms.
• Ability to understand all applications used to provide the practice with referrals from medical facilities.
• Basic knowledge of radiology procedures, including general x-ray, DEXA, ultrasound, mammography, CT, MRI, Nuclear Medicine, PET, Fluoroscopy, IR and special procedures.
• Communicate professionally with other medical facilities, patients, and customers.
• Knowledge of billing/insurance requirements or restrictions for procedures.
• Ability to demonstrate effective customer service skills.
• Understand insurances and know which exams require prior authorization and schedule accordingly.
• Ability to manage multiple tasks and carry out instructions effectively.
• Able to use all related hardware and software.
• Understand the RIS system and specifically the scheduling module recognizing the company’s multiple locations.
• Knowledge of scheduling processes.

Physical Requirements
Work is classified as sedentary in physical requirements. Requires the ability to lift/carry 1-5 pounds frequently, occasionally 10 pounds maximum.
Mental Requirements
Work requires high attention to detail and the ability to handle mentally stressful situations. The ability to maintain high level of sensitivity towards confidential information is also required.
Working/Environmental Conditions
Work environment consists of normal office or administrative working conditions.