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Virtual Care Remote Scheduler
Company | The US Oncology Network |
Address | Dallas, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-09-27 |
Posted at | 8 months ago |
Overview
- May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
- Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
- Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
- May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
- May be responsible for scheduling post-operative follow up appointments with Physicians.
- May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
- Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
- Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.
- Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
- Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
- Prepares correspondence, memos, forms and other typing as requested by supervisor.
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
- Collects co-pays, deductible and other out of pocket amounts at time of visit.
- Arranges for patients to have financial counseling as needed.
- Knowledge of medical terminology and coding a plus.
- Proficiency in Microsoft Office (Outlook, Word, Excel) required
- Position is entry level and requires 0-3 years’ experience preferably in a medical office setting.
- High school diploma or equivalent required.
- Must have excellent communication skills, written and verbal.
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