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Medical Administrative Clerk, Senior
Company | CommUnityCare Health Centers |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-21 |
Posted at | 11 months ago |
Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in.
- Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
- As directed, responsible for running Vital Interaction reports and following‐up on appointments needing to be confirmed and no shows.
- Performs all duties in an ethical manner consistent with the I Promise statement.
- Perform other job‐related duties as assigned.
- Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
- Collects deposits or co‐payments/deductibles prior to the patient being seen by the provider per company policies.
- Responsible for closing and/or end of day processes, including but not limited to, daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit.
- Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
- As directed, schedule patient appointments accurately and efficiently utilizing the computer system.
- Review and verify patient coverage of insurance information using online resources.
- Working with the Administrative Supervisor, responsible for overseeing the training of new front office staff members, including checking off new staff members on front office compentencies.
- Accurately document and communicate patient concerns to the site triad leadership team.
- Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system.
- Register all patients by accurately entering the patient demographic and insurance information in the electronic medical system.
- Participate in investigating/researching complex patient issues, scheduling and potential billing issues.
- Answer all incoming telephone calls and provide information as necessary or route the calls as needed.
- Act as subject matter expert in insurance regarding eligibility and coverage.
- Responsible for end of day processing and documentation, including deposit.
- Utilize the numerous software systems in the clinic, including but not limited to, i2i, Tableau, Vital Interactions, Patient Portal, check in kiosks, etc.
- Welcome, greet, and assist patients in a courteous and professional manner.
- Work with the HIM department to properly scan medical documents into the EMR system.
- Participates in appropriate meetings and trainings, as well as adheres to all company policies and procedures.
- Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
- May serve as a back‐up support for the administrative supervisor, as requested.
- Responsible for opening front office and all duties associated with this function.
- Maintains confidentiality of all patient, clinical, and company information and data. Adheres to HIPAA guidelines.
- Skilled in
- Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team
- Verbal and written communications, including telephone and email etiquette and documentation
- Microsoft Office Applications (Word, Excel, Outlook)
- Effective problem solving techniques
- Insurance verification procedures
- HIPAA and Joint Commission guidelines and regulations
- Healthcare office concepts, practices, policies, and procedures
- Providing exceptional customer service
- Demonstrate flexibility and ingenuity in response to change
- Present information in a consistent, organized, and accurate manner
- Maintain confidentiality
- Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
- Work in a self‐directed, organized manner
- Multitask while maintaining a strong attention to detail and accuracy
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