Marketing Account Manager Jobs

Orange142 is looking for an experienced Account Manager to join our team. Our ideal candidate has a marketing background and work experience managing a variety of promotional projects end-to-end, including paid advertising campaigns, marketing services, and digital marketing techniques (SEO, eCRM and Social Content Creation)

This role will serve as a primary point of contact for an assigned group of top tier client accounts working alongside and supporting the Digital Sales Managers. The principal responsibility of this role is ensuring campaigns are executed with accuracy and meeting the goals and objectives the client(s) set forth in addition to assisting with the completion of RFP’s, coordinating successful media campaign launches, overseeing pacing and delivery, ongoing reporting and optimizations updates, preparation of implementation plans, leading client on-boarding and presenting strategy and annual plans (when applicable).

Responsibilities:

·Manage multiple accounts; develop positive working relationships with all customer touch points

·Drive client retention, renewals, upsells and client satisfaction

·Work closely with both the VP of Client Success on day-to-day operational processes

·Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

·Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal

·Work closely with Analytics and Ad Operations to determine root causes for campaign success or failure and drive requirements for process enhancement and development as needed

·Prepare campaign insights reporting, including analysis and research

·Manage weekly campaign status documents for review (when applicable)

·Work closely with finance team members on billing set up and invoicing

·Adhere to and oversee established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting

·Provide input on new processes and workflows as needed

·Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

Requirements:

·4+ year’s experience in Customer Success and/or Account Management

·Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business

·Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations

·A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables

·Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships

·Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks

·Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations

·Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients

·Bachelor's Degree in appropriate field of study or equivalent work experience

·Strong analytical skills

·Working knowledge and experience with contracts and contract negotiations

·Demonstrated ability to work independently and remain motivated

·Working knowledge of computers and Microsoft office suite of services

·Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business

·Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks

Account Manager top skills & proficiencies:

·Analytical Skills

·Motivation

·Adaptability

·Problem Identifier and Solver

·Handle Multiple Priorities

·Organizational Skills

·Written and Verbal Communication

·Ambition

·High Energy

·Will to Succeed

·Team Management Skills