Managing Director, Business Operations

Overview
About Annalect
Annalect’s 2,000+ innovators leverage data and technology to help clients across Omnicom build relationships that matter — whether that means fostering consumers’ trust in brands, building new experiences, or delivering advanced analytics where it’s most needed. Annalect is the driving force behind Omni, Omnicom’s unique open operating system, which works hand-in-hand with clients’ and partners’ data and tools, to orchestrate better marketing outcomes.
Annalect’s unique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.
Team Overview
The Finance and Operations team is the backbone that helps Annalect achieve their mission to become a services and technology provider with a recognized market brand and substantial client utilization of our technology. Our job is one of empowerment. Specifically, empowering our client teams to improve their business through advances in operational support.
Qualifications
Required Skills And Qualifications

• 3+ years in a management, supervisory, or team lead function is preferred.
• Project Management Professional (PMP) certification is a plus.
• Advanced proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, Visio, Project, and SharePoint) required.
• 10+ years of progressive experience in leadership roles within workforce planning, project/program management, financial management and reporting, business operations, chief of staff support, and/or process improvement. Relevant experience at a medium to large digitally focused research, insights, and or analytics function within a high volume, client services driven organization (ad agency, technology provider, major digital publisher)
• BA/BS degree is required with preferred degree in Business/Business Management. MS/MBA is a major plus.
• Experience in workforce planning and organizational design is preferred.

Responsibilities
Position Overview:
Overall, this position is responsible for supporting achievement of Annalect’s financial and operational goals, while providing leadership and hands-on support.
Key Responsibilities
Client Delivery Process Governance and Revenue Maximization

• Ensure that account leads are collecting client satisfaction scores, executing QBR’s and updating opportunity trackers.
• Accountable for stewarding the processes intended to ensure account leads are appropriately managing their book of business.

Process Improvement

• Drive redesign of processes supporting new business onboarding, including scope definition, resource management and service agreements
• Implement and optimize application of various technology tools supporting business operations. Expertise with Project & Portfolio Management (PPM), Resource Management and leading workflow tools

Distributed Workforce Management (DWM: Offshore/Nearshore)

• Partner with Omnicom agencies and DWM group to ensure optimal assignment of resources across global business locations
• Develop organizational design models and process best-practices that inform and empower business leadership to make optimal decisions supporting workforce planning

Revenue and Profit Maximization

• Rationalize business spending and investments aimed at improving profitability and ROI
• Partner with Finance to develop and present client profitability and investment ROI analyses leading to actionable insights

Project Management

• Lead Project Management staff and independent projects while leveraging deep technical expertise with best-in-class PM tools and processes

Perks of working at Annalect

• Generous PTO that includes vacation days, personal days, a fantastic Summer Friday program and extended time off around the holiday season.
• Culture! We have an incredibly fun, collaborative environment that encourages engagement and work/life balance
• As part of Omnicom, we have the backing and resources of a global billion-dollar company, but also have the flexibility and pace of a “startup” - we move fast, break things, and innovate.

Compensation Range: $175,000 - $250,000 annual. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, Benefits include: health/vision/dental insurance, 401(k), Healthcare Flexible Spending Account, Dependence Care Flexible Spending Account, vacation, sick, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.
Annalect, a division of Omnicom Media Group, reaffirms its commitment to the policy of Equal Employment Opportunity and to carrying out this policy at all of its offices. It shall be the policy of Omnicom Media Group to (1) recruit, select, hire, train, promote, pay, discipline and terminate employees in all job classifications without regard to age, race, color, creed, national origin, citizenship status, alienage, religion, sex, sexual orientation, marital status, veteran status, disability or any other basis upon which discrimination against or harassment of employees or applicants for employment is prohibited under any applicable federal, state or local equal opportunity employment laws and (2) ensure that all personnel actions are administered without discrimination in violation of applicable law.