Manager - Restaurant Devices

What you'll do

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!

The Restuarant Devices Manager oversees the design, development, configuration, and maintenance of customer and employee facing restaurant devices. This anchor position is one that requires deep technical understanding paired with proven interpersonal skills to cultivate strong-cross functional relationships, translate across business and technical domains, and secure stakeholder investment in short- and long-term roadmaps. This role leads project work and prioritize initiatives while also providing technical “hands on keyboard” on occasion to help work output.

This position is responsible for designing end-to-end solutions while implementing robust technical standards, systems, and processes for enterprise device management. Incumbents need to evaluate performance metrics, benchmark business outcomes, and incorporate user feedback to make key decisions that relate to continuous improvement. Serving as primary point of contact with Original Equipment Manufacturers (OEMs), as well as external hardware and software vendors, the candidate will be accountable for hardware and OS lifecycle management of in-restaurant devices and managing Franchise and Company support needs across markets.

The ideal candidate is a poly-glot, poly-cloud technologist and people-person that is driven to root out ambiguity and will drive to specificity around success criteria and business outcomes, while demonstrating a history of effective communication and inspiring others to achieve goals through innovation, quality, and excellence.

While this position can be performed mostly remote, there will be a requirement to visit the office in Dublin, OH and surrounding restaurants in the greater Columbus, Ohio area for device testing as needed.

Responsibilities

• Provide input into the strategic plan for restaurant devices. Contribute to the development of IT Annual Operating Plan through project identification, prioritization, and business impact. Lead discovery efforts and prioritize the backlog, working against established roadmap and coordinating dependencies to ensure delivery of initiatives on time and within budget.
• Provide support, coaching, technical mentorship, and developmental opportunities for direct reports. Assign tasks, projects, and monitor workload balance and quality. Conduct performance optimization and other related activities.
• Lead technical design, development, configuration, and implementation and Continuous Improvement of Company and Franchise restaurant devices. Enforce procedures, policies, and documentation requirements across project phases and collaborate with stakeholders to translate business problem statements into technical solutions.
• Establish effective working relationships with business partners and third-party vendors. Maintain relationships with OEMs, hardware, and software providers. Participate in SLA definition, invoice approvals, and budget forecasting. Facilitate relationships with business partners and work cross-functionally to ensure business requirements and solution capabilities are effectively matched and implemented.
• Enterprise mobile device and configuration management. Manage IT hardware and OS lifecycles to extend useful life, lower cost of ownership, and improve ROI. Implement and maintain key metrics for performance, business impact, and investment value. Manage Franchise and Company support needs across markets.
• Provide support for international initiatives, facilitating discovery and solution implementation across international market segments. Support technical solutions while adhering to IT development standards, the IT change control process, SOX controls / requirements, and IT governance processes.

What we expect from you

• 5+ years of configuration management experience, or experience in a related field such as enterprise device management or software engineering
• Additional education information (major, etc.): Computer Science, Information Systems, Business, or related field
• History of handling complex technical development concepts, critical thinking, and modeling personal initiative and accountability
• Passion for developing self and others to build inclusive and diverse teams who mirror Wendy’s core values ‘Treat People with Respect’ and ‘Do the Right Thing’
• Previous QSR, retail, or experience in a franchise environment is highly desirable
• Education: Bachelor's Degree
• Excellent verbal and written communication skills, including the ability to explain technology solutions in business terms with a high level of influence and convey complex ideas to assist with decision-making and direction
• 2+ years of experience within a technical or other managerial role

Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

Education: Bachelor's Degree

Pay Range: $112,000 - $196,000 Annually

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.