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Manager, Research Operations Jobs
Company | Etsy |
Address | Brooklyn, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-04 |
Posted at | 10 months ago |
Company Description
- Lead a team of recruitment coordinators and research program managers, mentoring them in their craft, prioritization and career development.
- Assign and delegate project responsibilities, and help hold our team accountable to prioritizing work and hitting key goals
- Partner with Research Ops, researchers, and managers to guide program development and refinement to support our multi-disciplined and mixed-methods team, drawing on expertise and industry standards
- Own our Research Ops discipline, providing leadership which includes the development and maintenance of our “toolkit,” documentation, process, and user access
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
- Partner with other research managers to grow and develop the research team via our toolkit, talent, and socialization techniques
- Recruit and hire outstanding talent, and facilitate their onboarding experience
- Collaborate and communicate in a way that amplifies the voice of our research team and customers
- Directly contribute to our Research team’s strategy and focus areas
- 5+ years experience in research operations, and has led research operations before in a growing company, ideally in a B2C or e-commerce company
- Subject matter expertise in research operations, including data governance and procurement
- You are able to spot opportunities and inefficiencies in systems and processes, and anticipate roadblocks or capacity issues before they arise
- You balance rigor, speed, and creativity, and guide your teams on prioritization, planning, and problem solving practices that do the same
- 1+ years previous research operations management experience, developing and motivating a successful Research Ops team, and enjoy mentoring others on how to progress in their careers
- A demonstrated track record of proactively building and rolling out high quality processes and programs to growing research teams
- You are a connector and have a high comfort level in building relationships and collaborating with internal and external relationships with key partners (Product, Marketing, Legal, Ops, etc.)
- Previous experience working with vendors for international research, participant recruitment, and developing research toolkits
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