Manager, Regional Center Services

Manager, Regional Center Services:
Location: San Francisco, CA, US - Marin County
Salary Range: $82,034 - $98,441 (USD) Annually
Join our mission-driven team at GGRC! We're a non-profit organization that empowers individuals with intellectual and developmental disabilities in San Francisco, Marin, and San Mateo counties. By connecting individuals to innovative services and support, we're creating inclusive communities where everyone can thrive. Your work will make a meaningful impact on the lives of those we serve, and you'll have the opportunity to be part of a team dedicated to making a difference.
What makes GGRC so special?
At GGRC, diversity is not just a buzzword, it's a fundamental part of who we are. We believe that by bringing together individuals from all backgrounds and experiences, we can better address complex challenges and create a more inclusive community. We value and respect each person as a unique individual and prioritize their needs and aspirations. Whether it's a colleague, a person we serve, or a stakeholder, we approach everyone with clear and attentive inquiry to understand what is important to them and how we can best support them. At GGRC, we are passionate about building a more equitable and compassionate world.
What the Manager, Regional Center Services will do:
The Manager of Regional Center Services reports to the Director and provides management direction, oversees case management, and advocates for the GGRC Marin County office. This position also supervises the forensic social work team, providing support in legal and social work areas.
When you are considering a new job, it’s normal to have tons of questions. Here are a few things we get asked all the time:
Where will I work?
The job is based at the Marin County Office and requires local travel within the Counties of San Francisco, San Mateo, and Marin. There will be occasional statewide travel to various sites throughout California. It is essential to have access to reliable transportation that allows for travel between different locations throughout the day to fulfill the responsibilities of the position effectively.
What you’ll Do:
Manage Regional Center Services to Individuals and Families
In this role, you will manage Regional Center Services to individuals and families, ensuring the delivery of clinical and social work services. You will oversee staff expectations, policy interpretation, resource development, quality assurance, and representation in informal hearings. You will also draft and implement internal procedures, manage the POS function, coordinate premises issues, and interface with individuals served and service providers. Additionally, you will support the forensic team, assess processes, realign procedures, and provide leadership for organizational changes at the County level.
Manage Staff

• Provide leadership to optimize time and resources
• Conduct regular group and individual staff meetings for information dissemination and feedback
• Manage workflow and ensure goals are met
• Conduct timely and constructive performance evaluations
• Oversee hiring and supervision of social work staff, including those on forensic caseload
• Supervise hiring and management of office assistant staff
• Recommend training and professional development opportunities for staff

Ensure Quality Management

• Exemplify and communicate the agency's strategies and performance standards for the outcomes of individuals served.
• Ensure proper documentation and compliance with state and agency requirements for services provided.
• Inform staff about the performance success of the County Office.
• Coordinate with peers to establish data collection systems for assessing the effectiveness of regional center services.
• Collaborate with the Quality Assurance department to monitor services funded by GGRC and delivered by vendored agencies, ensuring alignment with the agency's vision and values.

Community Outreach

• Make recommendations for training programs for providers and individuals served within the community.
• Coordinate with the Vendorization Department to identify and recruit specialized vendors to meet community needs.
• Act as a community liaison and representative of the agency to address community-based concerns and needs.
• Conduct research and make recommendations on draft Memoranda of Understanding and similar agreements with other community organizations to better serve individuals served.
• Provide public information and education about regional center services and the needs of constituents.

Additional Responsibilities:

• Participate in special projects, and assist with additional duties or tasks, as assigned.
• Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act

Who You Are:

• Ability to operate basic office equipment, including scanners, copiers, faxes, phones.
• Ability to influence change within the team, throughout the agency and within the community.
• Experience in multi-cultural settings and/or multi-lingual capacity
• Ability to develop standard business written communications, using proper grammar, spelling, and punctuation.
• Ability to develop and deliver presentations to those in the community.
• Knowledge of the principles of advocacy and community organization.
• Basic familiarity with MS Word®, MS Excel®, MS PowerPoint®, MS Outlook® or similar software applications.
• Strong time management skills for self and others.
• Ability to effectively run meetings, soliciting input from attendees while maintaining focus and structure.
• Ability to provide analytical thinking principles to recommend creative, effective, and efficient solutions.
• Ability to interpret and apply a variety of legal requirements and policy standards.
• Ability to negotiate and to interface at all levels to ensure that service levels, commitments and expectations are met.
• Ability to convey complex information and ideas in a clear, concise, and professional manner in a one-on-one and group setting.
• Experience in the Regional Center System
• Ability to prepare statistical and narrative reports.

You lead by:

• Conduct needs assessment through problem identification and analysis.
• Demonstrate respect and cultural awareness; effectively manage own reactions.
• Ensure that employees are held accountable and exceptional work is recognized and substandard work is addressed.
• Build partnerships and trust through collaboration, active listening and an openness to new ideas
• Effectively facilitate and process team input.
• Implement systems to support team outcomes, service standards and positive office culture.
• Providing team with direction and purpose focused on client outcomes and values.
• Plan and project management.
• Coach and support staff by making self-accessible and providing real-time feedback.

Requirements
Manager, Regional Center Services Required Qualifications:
Education & Training:

• Significant course work towards a graduate degree in management and/or business administration may be considered.
• 5+ years post-graduate work in dynamic organizations, non-profit experience
• Previous work experience in a Regional Center a plus
• 3+ years of management/leadership experience in a Human Services or related field
• Master’s degree in social work or related human services field
• Demonstrated ability to manage within a dynamic environment with successful results-oriented outcomes.
• Graduate degree in Management, Human Services with emphasis in Management or equivalent strongly preferred.

How to Apply:
GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcomed to attach a cover letter. Applications are being reviewed on a rolling basis, so we encourage you to submit yours soon. We look forward to reading your application.
Employees are required to have the Covid-19 vaccine unless they have a religious or medical exemption.
Golden Gate Regional Center is an Equal Opportunity Employer.
San Francisco Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Benefits
What are the benefits to working with GGRC?
Generous Tuition Reimbursement Program that reimburses qualifying employees up to $10,000 per fiscal year.
We offer a comprehensive benefits package including:

• Additional employer paid Life, Disability and Vision coverage.
• 10% employer contribution to a 403(b)-retirement account to help you save for the future!
• Medical and Dental with a generous employer contribution

GENEROUS TIME OFF BENEFITS!!! No really, we mean generous:

• 15 sick days
• 13 vacation days
• 10 paid holidays
• 4 personal holidays
• Up to 5 paid days for continuing education
• 3 winter holidays