Manager, Merchant Analytics And Strategy

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The Global Strategy & Capabilities (GS&C) team is part of the Merchant Services US (MS – U.S.) group within Global Merchant & Network Services (GMNS). We are seeking a Manager, Merchant Analytics and Strategy to join our team. The team partners closely with business leaders and plays a key role in strengthening U.S. Merchant value proposition by leveraging analytics, product, and industry expertise across the entire organization. The MS-U.S. Analytics team within GS&C proactively supports MS-U.S. through sophisticated analytics and insights with an eye towards improved business performance and growth.

MS-U.S. is making American Express “Welcomed Everywhere and Used Every Day” by building unique experiences for merchants through third-party acquiring partnerships, effective client management, world-class analytics, promotions and marketing initiatives. This position represents an exciting opportunity within the Analytics team to help MS-U.S. profitably retain and grow a high value portfolio of over 12M merchants that collectively deliver over $800B in annual charge volume.

Specifically, this position will focus on:

• Creating data segmentation & optimization strategies for targeting merchants with the right campaigns /incentive across multiple channels to boost Welcome Acceptance
• Creating world class analytics and adding valuable insights to inform US Merchant Services strategy
• Refresh and update the Product Based Pricing suite of Analytical Tools to share the rate impacts to Merchants and train the organization on how to effectively use the tool
• Establishing and maintaining close relationships with key partners in GMNS to understand business strategies, develop goals / objectives, and address challenges and opportunities
• Equipping client managers with new data and insights to have productive conversations with their merchants by performing deep analysis on data and deriving useful insights
• Leading the analytics, measurement and reporting across Key Performance Indicators and identifying new business opportunities by conducting deep analytics on industries, merchants, and Card Members
• Collaborating with Client Management stakeholders and partner teams on key initiatives to drive and enable growth

Requirements:

• Excellent business writing and presentation skills with the ability to communicate effectively with all levels of managements and influence strategy
• Strong collaborator with an ability to build relationships and challenge the status quo
• Expertise in SQL and Tableau required; knowledge and experience with Python a plus
• Highly organized and detail oriented with a strong ability to multi-task
• Bachelor’s Degree required, preference for degree with focus on quantitative studies
• Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and get results
• 3+ years' data analytics experience
• Proven ability to work nimbly and independently across a matrix organization partnering with capabilities, decision sciences, technology teams and external vendors to deliver solutions

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Free financial coaching and financial well-being support
• Bonus incentives
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Career development and training opportunities
• 6% Company Match on retirement savings plan
• Free and confidential counseling support through our Healthy Minds program
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Competitive base salaries

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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