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Company | Villa Restaurant Group |
Address | Summit, NJ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Restaurants |
Expires | 2023-07-31 |
Posted at | 10 months ago |
Job Details
- Performs bar and kitchen line checks to ensure quality and food safety.
- Works with the General Manager to set goals and priorities for the restaurant and is held accountable to achieving them in the timeframe allotted.
- Participates in meetings by communicating a clear and consistent message regarding the restaurants goals to produce desired results.
- Monitors Team Members to ensure performance expectations are met, as well as providing guidance, leadership, direction to staff.
- Assists General Manager in Team Member scheduling using the Hot Schedules scheduling tool.
- Familiar with Guest service platforms, such as RESY, YELP, TRIP ADVISOR and will assists in reviewing Guest satisfaction results with Team Members. Strives for 5-Star Ratings.
- Develops strong community and public relations by maintaining restaurant participation in local and regional promotional events.
- Monitors alcohol beverage service in compliance with local laws.
- Ensures compliance with all restaurant policies, standards and procedures.
- Interacts with Guests to obtain feedback on product quality and service levels, and supervises staffing levels to ensure that Guest service, operational needs and financial objectives are met.
- Continually increase sales and profits through implementing 40NORTH service strategy.
- Will coordinate delivery through 3rdparty delivery providers such as, Door Dash, UBER Eats, and other providers used by restaurant.
- Serves the Guest by understanding and anticipating their needs and exceeding their expectations, while building a relationship and loyalty to 40NORTH.
- Meets and greets Guests in a manner consistent with the 40NORTH Guest Service Standards.
- Communicates to Chef any issue regarding food quality and service levels.
- Four-year degree in hospitality, culinary, or relevant industry preferred, but not required.
- Familiar with using HRIS systems such as PayCom and MICROS/Symphony and able to read excel reports.
- Strong math, communication and problem-solving skills.
- High school diploma or GED required.
- Prior experience using HOT SCHEDULES/4thfor Team Member scheduling and sales/labor forecasting, preferred or similar systems.
- Minimum of two (2) years of experience in polished casual restaurant, with minimum of six (6) months in managerial role.
- May be required to work a 50-hour work week, must be able to work nights, weekends, and holidays.
- Must be able to stand for long periods of time and able to work around restaurant kitchen equipment, be able to lift up to 40 pounds and walk up/down stairs
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