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Manager End User Services Jobs

Manager End User Services
By Prosum At San Diego, CA, United States
Team Management: Experience managing a team of 20+ members, preferably oriented towards Service Desk.
Mobile Device Management: Experience in managing mobile devices, with a significant emphasis on:
Change Management: Understanding the importance and process of managing changes in IT infrastructure.
Configuration Management: Managing and maintaining hardware and software configurations.
Must have skills / experience:
IT Service Management (ITSM) Tools: Familiarity with ITSM toolsets and related processes, including:
Service Desk Support Specialist, Is End User Services, Full Time, Days, Baptist It Center
By Baptist Health At Jacksonville, FL, United States
Requiring working knowledge and skills to perform a defined set of analytical or technical operational processes.
Applying experience and skills to complete assigned work.
Minimum 2 years of related experience Required
Providing technical support to the organization's internal users of computer applications and hardware.
Answering questions regarding system procedures, online transactions, systems status, and downtime procedures, and is typically located within a call center.
Collaborating with network services, software systems engineering, and/or application development in order to restore service and/or identify problems.
Senior Associate End User Technology Engineer
By Equinix At , Tampa, 33602
Build and maintain IT knowledge base by creating knowledge management articles
Support knowledge and experience with hardware from Dell, Microsoft, and Apple
Extensive knowledge of Windows 10, macOS, and Microsoft 365
Administration experience with Zoom Admin portal
Host and moderator experience with Zoom virtual meeting
4 - 6 years’ experience working in a fast-paced and dynamic but VERY customer-focused IT Helpdesk environment
It End User Services Technician
By CommonSpirit Health At , Lexington, 40504 $22.89 - $33.20 an hour
General knowledge of Operational Level Agreements (OLAs) and always works within those metrics.
2-4 years of experience in the service industry.
Solid customer service skills required.
Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules.
May be assigned to one or more projects as a project team member.
Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices.
It Support Technician - End User Services
By Missouri Southern State University At Joplin, MO, United States
Requires the ability to use computers for data entry.
Requires excellent problem solving and troubleshooting skills.
Review and respond to customer requests for support.
Assist student technicians as needed.
Maintains equipment inventories such as printers, projectors, battery backups and other hardware components.
Travels to provide on-site repair services across campus.
It Sr End User Services Specialist
By Dignity Health At , San Francisco, 94109, Ca $38.93 - $56.45 an hour
Maintains the device asset management system and the knowledge management systems to capture knowledge and work processes.
Associates degree or technical institute degree/certificate or 4-6 years relevant experience is required.
4-6 years of experience in the service industry.
Advanced customer service skills required.
Performs troubleshooting for highly complex hardware, software and system problems for multiple device types.
Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas.
End User Support Manager/Service Delivery
By PRI Technology At Manhattan, NY, United States
5-7+ years’ experience leading L2/L3 support team – including hiring, performance management, and day-to-day operations.
Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
In coordination with the Executive Director, manage team resources – with an emphasis on talent development, coaching, training, and team morale.
Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
Automation is key, having experience working with automation tools and automaton projects is ideal.
Experience working in a white-glove professional services environment - financial services, investment banking, legal, or similar organizations.
Tech Iii - It End User Services
By Wynn Las Vegas At , Las Vegas, Nv
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Offer timely technical support and teach users how to utilize computers correctly.
Ability to manage service requests and incidents within ITSM solution.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Assist in creating knowledgebase articles, checklists, FAQs and End User training.
Work closely with other support teams including desktop support, NOC, application support, project managers and engineers to resolve technical issues.
It End User Services Technician
By CommonSpirit Health At , Silverdale, 98383, Wa $26.51 - $38.44 an hour
General knowledge of Operational Level Agreements (OLAs) and always works within those metrics.
2-4 years of experience in the service industry.
Solid customer service skills required.
Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules.
May be assigned to one or more projects as a project team member.
Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices.
It End User Services Specialist
By Dignity Health At , San Bernardino, 92411, Ca $29.16 - $42.28 an hour
Maintains the device asset management system and the knowledge management systems to capture knowledge and work processes.
Associates degree or technical institute degree/certificate or 4-6 years relevant experience is required.
4-6 years of experience in the service industry.
Advanced customer service skills required.
Performs troubleshooting for highly complex hardware, software and system problems for multiple device types.
Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas.
Manager, It End User Services,
By Episource At Gardena, CA, United States
Bachelor’s degree or equivalent combination of education and experience
Throughout your next six months at Episource, you’ll develop the team based on skills and business needs.
Remote culture with company equipment, virtual access, and monthly internet allowance
Self-managed Flexible Time Off / Paid Time Off + eight paid holidays per year
Career Development: Tuition reimbursement, certifications, and seminars
Multiple years of tech support experience, preferably in the healthcare or technology industry
End User Device Administrator I
By City of Orlando Careers At Orlando, FL, United States

Description Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do ...

Manager, User Services Jobs
By Rutgers University At Piscataway, NJ, United States
Additional responsibilities include back-up support for the Fac/Staff Help Desk and LMS (Learning Management Systems) Help Desk.
Bachelor’s degree or equivalent combination of education and experience,.
A minimum of three (3) years of experience in a customer support operation with IT.
Exceptional customer service, organizational skills, and interpersonal skills are required.
Must be able to demonstrate excellent written and verbal communication skills as well as listening and consultative skills.
Must be able to accurately communicate technical issues to end users with experience in technical support and customer service.
Customer Success Manager - End User Computing - Opportunity For Working Remotely
By VMware At New York, NY, United States
Able to manage Multi level customer engagement that maximizes the relationship and knowledge of the customer.
Work with the product management team to ensure customer feature requests are addressed
Leverage the attribute of community by reaching out to team members and learn from experience.
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
What are the benefits and perks of working at VMware?
Understand VMWare’s EUC products and services.
End User Services Manager
By Innoviva Specialty Therapeutics, Inc. At Waltham, MA, United States
oMS MDM Autopilot/Intune Management and Administration
§Provide guidance training to end users regarding data Content Management
Manage and support the outsourced Help Desk and Depot services.
Manage the IT related tasks around onboarding and offboarding staff members.
Manage daily technical operations of facility including repair services, equipment installation/delivery, IT supplies/accessory ordering, and moves.
Manage/Maintain hardware inventory and software licensing.
User Services Program Manager
By Lawrence Berkeley National Laboratory At , San Francisco Bay Area, Ca $13,091 - $16,363 a month
Oversee the development and management of User Services Office business systems and databases
Demonstrated data management expertise and computer literacy, e.g., manipulation of large datasets, Excel, Word.
Manage a highly successful scientific user program, developing and implementing customer-oriented policies and processes
Collect and manage all user program data and other key performance data for the ALS
Function as a line manager or work lead of User Services Office staff
Bachelor’s or advanced degree and/or equivalent experience.
It End User Services Technician
By CommonSpirit Health At , Phoenix, 85013, Az $24.10 - $34.94 an hour
General knowledge of Operational Level Agreements (OLAs) and always works within those metrics.
2-4 years of experience in the service industry.
Solid customer service skills required.
Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules.
May be assigned to one or more projects as a project team member.
Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices.
End User Technician - Entry Level
By CACI At , Washington, 20005, Dc
Reviews pending tickets daily, updating work details according to DSS ticket management procedures
We offer competitive benefits and learning and development opportunities.
BA + 0 years’ applicable experience, AA + 2 years’ applicable experience or 6 years’ experience
Schedules and coordinates customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals.
Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date.
End User Experience Technician
By Royal Caribbean Group At ,
Mobile Devices (Smartphones / Tablets) – Android / iOS / Intune profile management.
Incident / Service Management Systems
Service Now Management Platform – Service Portal
Proven problem solving methodology with a rational approach to problem management.
Minimum of 2-4 years of experience in IT Help Desk / Field Service end user support
CompTIA, Microsoft or similar industry certifications preferred, but not required
Senior Manager – End To End Customer Journeys
By TD Bank At , Atlanta, Ga $108,160 - $175,760 a year
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
About TD Bank, America's Most Convenient Bank®
Must be eligible for employment under regulatory standards applicable to the position.
Corporate Development / Strategy / Design
United States, US TD Footprint