User Management (Vip) Advisor (Shift Work)

User Management (VIP) Advisor (Shift Work)

Location: 10250 Constellation Blvd, Los Angeles, CA 90067 (2 or 3 days hybrid style)

• Handling work in the form of text and video voices, communicating with overseas users, and solving problems arising from the use of products by overseas users;

• Handle user feedback such as google play, product feedback background, etc, and improve the star rating of the product on the GP, as well as the resolution and satisfaction of the feedback background;

• Follow up the bugs that user feedback in a timely manner, and be good at using the table to organize summary;

• Analyze user feedback, regularly output reports in data form, and propose targeted solutions.

Skills

• Flexibility with night and over night shifts;

• Analytic, critical thinking and strategic problem-solving skills;

• Proven ability to work well in fast paced environment to meet deadlines within short time constraints;

• Enthusiasm, flexibility and proactive nature;

• Fast typing ability;

• Proven customer service experience;

• Excellent command of written and spoken English and Spanish

• Preferably have a background and knowledge about internet industry.

VIP Advisor:

3 shifts(Flexible, changed based on business needs)

Shift 1: 23:00 pm-1 to 7:00 am

Shift 2: 7:00 am to 4:00 pm

Shift 3: 14:45 pm to 23:15 pm