Senior Manager, Retail Energy Supply, Operations, And Risk

For over 30 years, Santanna Energy Services has been the energy supplier of choice for hundreds of thousands of customers in The Midwest Region. We are an employee-owned company committed to serving and developing lifelong relationships with our customers and communities. We offer natural gas and electricity plans to residential customers, customized solutions to help small businesses manage market volatility, and we support partnerships with agents, brokers, and consultants.

Job Title:Senior Manager, Retail Energy Supply, Operations, and Risk

Employer:Santanna Energy Services

Department:Energy Operations

Reports To:Vice President, Chief Operating Officer

Requirements to work from home:

• Internet requirements: A DSL, cable, home fiber or radio connection is required with 25 Mbps of shared upload/download bandwidth. Satellite internet and cellular ‘hotspots’ are not supported.
• Dedicated space to work from home.

Authorization to work in the U.S. is required to apply. Santanna does not sponsor applicants for work visas.

Job Summary:We are seeking a highly skilled and experienced Senior Manager to oversee the Wholesale & Retail Energy Operations, Commodity Risk Management, and Hedging functions within our organization. The ideal candidate will have a deep understanding of the energy industry, including wholesale and retail energy markets, commodity risk management, and hedging strategies.

Duties and Responsibilities:

• Develop and implement effective strategies for managing commodity risks and hedging activities
• Work closely with cross-functional teams to ensure alignment of strategies and objectives
• Collaborate with senior management to develop and implement overall business strategies and plans
• Provide regular reporting to senior management on key performance indicators, risks, and opportunities. Provide Profit/Loss explanation related to retail portfolio and assist in variance explanation
• Oversee the day-to-day operations of Wholesale & Retail Energy Operations, Commodity Risk Management, and Hedging functions
• Work closely with the Marketing team to help guide their efforts to provide opportunities that are aligned with hedging options
• Provide guidance and support to team members to ensure they have the necessary resources and training to succeed
• Develop and maintain strong relationships with key stakeholders, including energy traders, brokers, and suppliers
• Work closely with the Legal Team to draft customer-specific contract language as needed
• Analyze market trends and identify opportunities to optimize energy portfolios and reduce risks

Qualifications:

• Ability to work effectively in a fast-paced, dynamic environment
• High level of proficiency in Excel and working knowledge of VBA and SQL required. Python working knowledge is a positive
• Proven leadership experience, with the ability to motivate and inspire teams
• Analytical skills required for retail pricing, risk assessment, and transaction structuring
• Strong working knowledge of Power ISO markets (ERCOT and PJM) along with Midwest and Mid-Atlantic gas markets.
• 10+ years of experience in energy operations, commodity risk management, portfolio optimization, and hedging specific to the retail energy sector
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders at all levels of the organization
• Knowledge of energy trading, risk management, and hedging strategies
• Bachelor's degree in a quantitative field such as math, statistics, engineering, quantitative finance, or business; advanced degree preferred
• Experience working with cross-functional teams and managing multiple priorities simultaneously
• Strong analytical skills and the ability to collect, analyze, and interpret complex market data

Competencies:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Integrity - Iron clad. Does not ethically cut corners. Earns trust of co-workers. Puts organization above self-interests.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Customer Focus - Monitors client satisfaction (internal or external). Establishes partner relationship with clients. Visible & accessible to clients.

Physical Demands and Work Environment:

• Occasionally required to walk
• Continually required to utilize hand and finger dexterity
• Specific vision abilities required by this job include: Close vision; Distance vision; and ability to adjust focus
• While performing the duties of this job, the noise level in the work environment is usually moderate
• Occasionally required to bend, stoop
• Continually required to talk or hear
• Occasionally required to stand
• The employee must occasionally lift and/or move more than 5 pounds
• Continually required to sit

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.