Manager, Airport Innovation Jobs

Location: DFW Headquarters Building 8 (DFW-SV08)
Additional Locations: None
Requisition ID: 66740
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job

• You will work closely with stakeholders to build creative and innovative solutions that improve the customer and team member experience
• The Manager, Customer Experience Airport Innovation leadership role is part of the Customer Experience Travel Innovation team within the Customer Experience organization
• This team leads product efforts for digital ID, biometric boarding, team member turn communication, wayfinding, and lounge technology
• This leader directs work with IT partners to develop customer and team member technology with the goal of enhancing the airport customer experience and improving operational performance

What You'll Do

• Act as a product ambassador with stakeholders and leadership, serving as the primary contact for queries related to the product
• Define and communicate the product vision and strategy, then successfully execute on it
• Assess value, develop business cases, and prioritize backlog items to ensure work focuses on the value-driven product strategy
• Actively analyze customer and frontline interactions to identify pain points and opportunities
• Own and prioritize the product roadmap while effectively collaborating with key stakeholders
• Inspire and motivate development teams to deliver innovative solutions with an appropriate sense of urgency
• Identify and remove barriers that impede team progress
• Work with IT to define requirements and resolve issues using Agile methodologies while ensuring business objectives are being achieved
• Help establish, track and report on product Objectives and Key Results
• Monitor industry and competitive technology developments
• Partner with external vendors to ensure 3rd party development meets business requirements

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

• Undergraduate degree in Business, Operations, Engineering, Information Technology, or other related fields
• 5+ years of professional experience

Preferred Qualifications- Education & Prior Job Experience

• 2+ years of people leadership with direct reports
• 3+ years of experience with delivery transformation
• 5+ years of airline experience

Skills, Licenses & Certifications

• Strong organization, presentation, and negotiation skills
• Demonstrated history of building strong team cultures with diverse skill sets
• Travel: 10%
• Ability to communicate precisely and clearly, both orally and in writing
• Ability to self-manage and take decisive action when necessary
• Capable of tracking multiple projects while managing customer and team member expectations
• Deep understanding of the airline industry, with an emphasis on airport operations and customer experience
• Track record of coming up with creative solutions to challenges
• Strong analytical and problem-solving skills

What You'll Get
Feel free to take advantage of all that American Airlines has to offer:

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 66740