Lms Administrator & Learning Analyst

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission To Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

We are seeking a LMS Administrator & Learning Analyst to assist in deploying, maintaining, and improving upon our Learning and Development initiatives, including managing and maintaining our Learning Management System (WingYOU), and the L&D development calendar. This role will actively engage and build rapport with our clients (WingYOU users), internal teams, Brand Partners, and cross functional leaders to create positive connections and outcomes. While working collaboratively with cross functional teams, this individual will actively assist in building plans designed to meet, exceed, and ultimately enhance the overall learning experience.

This role is located at our Global Support Center in the Dallas, TX area.

WHAT YOU’LL DO

• Manage ad hoc reporting requests
• Research and evaluate trends in learning technology and methodology
• Supports organization communications through LMS deployment
• Develop training intake management structure and manage learning content development calendar
• Provide LMS technical and troubleshooting support
• Assign roles and content to learners; Manually and through API
• Develop continuous improvement initiatives by collaborating with other teams and analyzing user experience
• Conduct regular needs analysis
• Manage shared inbox to address Brand Partner (Franchisee) issues, concerns, and troubleshooting
• Maintain LMS stability by working with our partners/vendors
• Maintain accurate recurring records and reporting
• Review and revise eLearning content
• Maintain, troubleshoot, and assist with integrations
• Lead training initiatives around engagement with learning content and the LMS

WHO YOU ARE

HUMBLE: You feel there is always opportunity to further your personal and professional growth. A valid U.S. driver’s license is required.

HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment. You have previous guest care experience either in-person, over the phone, or via online channels, preferably within the restaurant category.

SMART: You have a high degree of emotional intelligence, an exceptional ability to convey ideas and gain alignment among others, and the aptitude to apply sound, strategic thinking to address a variety of business circumstances. You have a solid understanding of web-based applications, social media platforms, and can smoothly navigate amongst various guest feedback channels.

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way.

ENTREPRENEURIAL: You work with an owner’s mentality when collaborating cross-functionally. You have a passion to succeed, and you create best-in-class programs for your guests.

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

• Work with a sense of urgency and passionate about helping people.
• 10-20% Support organization wide and ad hoc communications through the LMS
• Active participation in key meetings to share insights and updates both internally and with vendors.
• Frequent use of a computer and other technology essential to the successful completion of your everyday role responsibilities, often in a seated position.
• Less than 10% travel. Work from home on Fridays.
• Frequent use of mental energy while expressing or exchanging ideas and information with Wingstop guests, cross-functional colleagues, and extended Wingstop team.
• 10-20% Developing and maintaining training intake process
• 30-40% Managing shared inbox assisting users with troubleshooting and ad hoc requests
• Hours scheduled must be flexible based on business needs.
• 10-20% Needs analysis and engagement initiatives

BENEFITS

FLAVOR PERKS:

• Pet insurance
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Unlimited paid time off for exempt employees
• Competitive bonus structure for eligible roles
• Wellness reimbursement program
• Paid maternity and paternity leave
• Basic life and AD&D insurance provided
• One paid volunteer day of your choice
• Health savings or flexible spending account options
• Education Assistance
• Team member stock purchase plan

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office
• Discounted onsite car detailing
• Discounted onsite dry cleaning
• Discounts at Under Armour, FitBit, NFL, and NHL
• Work from home Fridays
• Discount on Wingstop gift cards
• Onsite game room and patio

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.