Lifestyle Manager - Miami Fl

LIVunLtd is looking for a Lifestyle Manager to join our growing team at one of our luxury residential client locations! As the Lifestyle Manager you will work at one of LIVunLtd’s luxury residential or commercial buildings to oversee the concierge services the residents or tenants receive. The Lifestyle Manager will oversee day-to-day related concierge and facility functions and activities, and administer company policies and procedures. As the Lifestyle Manager, you will serve as the main point of contact for all things related to concierge requests and assist in managing the Lifestyle Associate/s.

ESSENTIAL RESPONSIBILITIES

Concierge Services

• Tours and/or leisure activities
• Ensure a superior, high level of customer service is being provided to clients.
• Exercise judgment in handling sensitive resident inquiries to resolve challenges quickly and efficiently.
• Refer preferred movers and vendors to residents and obtain bids
• Provide a positive and productive environment, leading by example, and setting consistency in work habits and standards.
• Primary point of contact to anticipate and handle all lifestyle-related requests effectively, including:
• Theater and experience ticket purchases
• Car and limousine bookings
• Greet all clients and answer phones in a warm and professional manner.
• Housekeeping services
• Introduce clients to our concierge services, including all services related to the move-in process.
• Pet walking services
• Restaurant reservations and recommendations
• Respond to resident inquiries in a timely manner, with accurate and thorough information.
• Salon and spa appointments
• Track resident usage, communication, and feedback completely and accurately in Salesforce.

Events, Promotion, Sales, and Networking

• Complete and maintain a “Neighborhood Guide” (guide provided by Creative Team) for local businesses in proximity to the property.
• Attend periodic on-site parties and functions.
• Ensure LIV-approved promotional materials are on display on property.
• Make regular visits to “hot list” restaurants and venues to create awareness of our needs and our brand.
• Work with off-site Creative Team to coordinate programs, activities, classes, and events on property.
• Reconcile and submit invoices for all purchases and expenses.
• Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working.
• Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.

Operations + Facility Management (location dependent)

• Manage package service and dry cleaning.
• Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment
• Log and assign maintenance requests to appropriate party.
• Ensure compliance with safety/emergency/incident/accident protocols.
• Training, educating, monitoring, and coaching on-site staff on all facility procedures.
• Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
• Manage key distribution.
• Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.

Fitness + Group Fitness Programs (location dependent)

• Promote and coordinate LIVunLtd’s personal training sessions, private instruction, and massage services for residents.
• Relay client and resident group fitness programming feedback and requests to Fitness + Wellness Director.
• Display and stock marketing materials on-site provided by the Creative Team.

Pool Operations (location dependent)

• Monitoring Lifeguard attendance and performance.
• Maintaining Department of Health daily, weekly and monthly recording on chemistry, system maintenance, and usage.
• Identify and propose repairs, annual maintenance and upgrade items.
• Report any issues or repair needs to property management, LIVunLtd management, pool service provider and all parties necessary to maintain compliance requirements.

SKILLS AND QUALIFICATIONS

• Knowledge of BuildingLink and Salesforce are bonus qualities.
• Thrive in a dynamic, fast paced environment.
• Ability to work independently with remote supervision.
• Proficient in Google suite
• Enthusiastic, passionate and knowledgeable about the hospitality industry.
• Knowledge of multiple languages is an additional asset
• Ability to work with all levels of staffing, other management and clientele.
• Superior time management skills.
• Excellent verbal and written communication skills.
• In-depth knowledge of Miami attractions, nightlife, restaurants, and shopping.
• Minimum 2-year experience in luxury hospitality, fine dining, high-end travel, or luxury retail.

BENEFITS

As a Member of the LIVunLtd Team you can expect:

• Growth opportunities
• Competitive compensation within industry standards
• Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance
• A fun, friendly, professional working environment

COMPENSATION

The Lifestyle Manager position with LIVunLtd pays $75,000 per annum. Being the third party nature of LIVunLtd, salaries are dependent on relevant experience and the location of the position.

LIVunLtd is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements.