Case Management Coordinator (Hybrid In Miami)

This role reports to the Manager, Case Management and assists with supporting various crew health operations functions and is an integral part of the case management and seafarer health team, providing logistical and administrative support.

They will help maintain necessary documentation with regarding the crew members case while also ensuring that communication of the progress of the case is done between the crew member, case management team, providers and other departments is in keeping with privacy and security requirements.

They will also direct communication from crew, providers, and other departments in a timely fashion and answering simple queries and escalating complex queries or concerns.

They will assist with auditing and quality assurance programs such as collecting and organizing information and assist and support projects within Case Management and Seafarer Health.

This role will interface with all brands, medical teams onboard, shoreside health services and public health leaders as well as external vendors that manage our healthcare systems. Carnival Corporation is comprised of nine brands with approximately 95 ships carrying over 12 million guests annually and employing over 100,000 team members.

ESSENTIAL FUNCTIONS

• Update and load documentation related to crew members with regards to Seafarer Medicals or crew members who required return to work review
• Collect and organize information for Quality Improvements Reports and Internal Audits
• Administration:
  • Assist the Seafarer Health, Case Management Specialists and Supervisors in administrative tasks that may be required for a specific case or project such as gathering and organization of information, data entry, categorization, creation of training data and communication with crew members
• Assist with Audits of Seafarer Medical facilities, including gathering documentation, scheduling audits and being present in Audits
• Coordination:
  • Works with the case specialists, internal and external teams to help coordinate administrative and logistical aspects of team members case such as transport and flights, lodging, appointments, and reimbursement
  • Assist with Sick Wage Benefits administration tasks, such as creation of cases within Risk Management systems and data entry of crew members requiring sick wages
• Works with the case specialists, internal and external teams to help coordinate administrative and logistical aspects of team members case such as transport and flights, lodging, appointments, and reimbursement
• Assist the Seafarer Health, Case Management Specialists and Supervisors in administrative tasks that may be required for a specific case or project such as gathering and organization of information, data entry, categorization, creation of training data and communication with crew members
• May be requested to work a different shift
• Communication:
  • Ensures timely distribution and communication related to crew members medical cases such as unfit memos, crew member queries or concerns, return to work memos, approval communications to appropriate parties while following required privacy and security guidelines
  • Address simple queries or concerns raised during the Case Management Process or the Seafarer Health process
• Documentation:
  • Maintains accurate medical records from ships, providers, and crew for medically disembarked or referred crew members. Requests updates from crew members, providers, and vessels in a timely fashion, enters medical updates into databases, health records systems and distributes to appropriate case specialist while following privacy guidelines
  • Update and load documentation related to crew members with regards to Seafarer Medicals or crew members who required return to work review
• Audits and Quality Improvement:
  • Collect and organize information for Quality Improvements Reports and Internal Audits
  • Assist with Audits of Seafarer Medical facilities, including gathering documentation, scheduling audits and being present in Audits
• Maintains accurate medical records from ships, providers, and crew for medically disembarked or referred crew members. Requests updates from crew members, providers, and vessels in a timely fashion, enters medical updates into databases, health records systems and distributes to appropriate case specialist while following privacy guidelines
• Assist with Sick Wage Benefits administration tasks, such as creation of cases within Risk Management systems and data entry of crew members requiring sick wages
• Ensures timely distribution and communication related to crew members medical cases such as unfit memos, crew member queries or concerns, return to work memos, approval communications to appropriate parties while following required privacy and security guidelines
• Address simple queries or concerns raised during the Case Management Process or the Seafarer Health process

QUALIFICATIONS

• Familiarity with medical terminology
• Associate degree or equivalent college coursework preferred
• 2+ years of work experience with similar scope and responsibilities is required
• College degree may substitute for work experience
• Excellent interpersonal and communication skills (verbal and written) with providers, ship personnel, employees, internal departments, and management
• Proficiency in Microsoft Office
• Proficiency in the use of computer business applications with working knowledge of Word and Excel
• Ability to apply analytical and logistic skills; maintain attention to detail and accuracy
• High School Diploma or GED
• Strong organizational skills and the ability to meet deadlines and handle multiple and competing priorities

#LI-SH1

#LI-Hybrid

The range for this role’s base salary is $18.00 - $22.00 per hour. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles are also eligible for an additional vesting equity plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• On-site preschool program, wellness center, and health clinic at our Miami campus
• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Employee Stock Purchase plan
• Employee Assistance Program and other mental health resources
• Cost-effective medical, dental and vision plans
• Additional programs include company paid term life insurance and disability coverage
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site preschool program, wellness center, and health clinic at our Miami campus
  
  
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• 401(k) plan that includes a company match

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