Banquet Manager (Full-Time) L Intercontinental Miami Downtown

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
• Be charming by being approachable, having confidence and showing respect.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, sixth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day:

As a Banquet Manager, you will oversee the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as established by the Brand to ensure quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES:

• Assist with controlling departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget.
• Create shift reports to be shared with Banquets leadership team.
• Recommend and/or initiate disciplinary or other Human Resources-related actions in accordance with company rules and policies.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Monitor and maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (3) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Housekeeping, Accounting, Maintenance and Guest Services.
• Assist in controlling departmental labor and expenses. Provide input into the preparation of the departmental operating budget.
• Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Interact with outside contacts: (1)Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. (2) Regulatory agencies – regarding safety and compliance matters. (3) Other contacts as needed (Professional organizations, community groups).
• Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Participate in the group chat during your shift. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no reusable goods are wasted. Establish par levels for supplies and equipment.
• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout.
• Assist in reviewing par levels for supplies and equipment and completing requisitions to replenish shortages or additional items needed for anticipated business.
• Manage all the activities during a scheduled AM or PM banquet shift. Schedule and assign work to ensure proper shift coverage.
• Ensure all staff is groomed accordingly to hotel’s standards including proper uniform and ear-piece.
• Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Establish and implement appropriate service recovery guidelines according to in order to ensure total guest satisfaction.
• Assist with handling incoming/outgoing boxes and exhibit materials. Responsible for receiving, and safely storing donated product from clients.
• Attend BEO meetings on a timely manner. Be well prepared to address any challenges and concerns. Proactively read the arriving group’s resume
• Ensure the security of monies, credit and financial transactions when operating cash bars.
• Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Engineering immediately of any maintenance and repair needs.
• Ensure that all banquet facilities are properly set up, cleaned, vacuumed, and properly
• As part of the management team you are expected to motivate and inspire your team. Create a culture of positive energy and accountability by supervising and directing your colleagues, in an effective way.
• Stocked according to banquet event order for the next day of operation. Work closely with the set-up team to ensure readiness. Enter all defects in Hot SOS
• Meet with Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times, amounts, and arrangements. Coordinate any AV equipment, or other technical needs
• Interact with outside contacts:
• Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work. Communicate and enforce policies and procedures.

o Guests – to ensure their total satisfaction

o Vendors – to ensure adequate inventory of supplies and equipment, to discuss

pricing or service issues, to resolve any vendor performance issues, etc.

o Regulatory agencies – regarding safety and compliance matters

o Other contacts as needed (professional organizations, community groups, local

media)

• May serve as Manager on Duty.
• May assist with other duties, including assisting banquet, and banquet set up teams with their job functions during peak periods

What we need from you:

ACCOUNTABILITY:

This is the top Banquet job in a full-service, luxury, or resort hotel with high volume banquet and/or convention facilities typically catering to more than 500 people. Supervises a large number of employees and may oversee subordinate supervisors.

QUALIFICATIONS AND REQUIREMENTS:

Some college or advanced food and beverage operations training and two years’ experience in banquets or food and beverage operations, including one-year supervisory experience, or an equivalent combination of education and experience. Must speak fluent English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Bending, stooping, kneeling
• Moving about the function areas
• Handling objects

Other:

• May be required to work nights, weekends, and/or holidays.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Reading and writing abilities are utilized often when completing paperwork and banquet event orders, interpreting results, giving and receiving instructions, and training
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

What we offer:

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.