Lead Researcher, Ai + Trust, Research & Insights

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Lead Researcher, AI + Trust

Salesforce transforms the businesses of hundreds of thousands of customers and millions of users. Your insights will matter - at scale. You distill complex problems into insights that inform design, development, and business decisions. You’re passionate about technology. You’re even more passionate about people. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.

To that end, you seek out diverse data, and you triangulate them. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones. You prioritize the thoughtful inclusion of marginalized people in your research and design processes.

Sound like you? Then you're someone we want to work with. As a Lead Researcher, you will work in the Research and Insights team, in partnership with our Responsible AI team, to explore the ways we create trustworthy AI experiences. You will conduct strategic and tactical research to shape Salesforce’s vision for how we help our customers transform their businesses while protecting the best interests of their consumers and society. You will learn about and advocate for users across industries and lines of business, technical users who are helping their companies transform, and consumers.

As part of our amazing team and you'll get to work with some of the brightest people working tirelessly to ensure AI safety. You'll find startup-like scrum teams, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users. And, by the way, you’ll work for a company that has been named – 10 years running – in Fortune 100 Top Places to work.

Responsibilities:

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders
• Work on fast-paced projects, requiring attention to detail and working within constrained timelines
• Create narratives to frame problems and highlight the business value of potential solutions
• Be a strategic business partner to key executives, helping shape their long-term vision
• Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, unmoderated testing, behavioral data analysis, etc.) and small-scale research methods (interviews, moderated concept testing, etc.)
• Synthesize research findings into insights and recommendations for the product team, and work with stakeholders to socialize these findings
• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers

Required Experience / Skills:

• B.A./B/S, M.A./M.S. or Ph.D. in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
• Ability to plan, design, execute and communicate both strategic and tactical research engagements
• Preferred: Experience in AI, Responsible AI, Product Inclusion, and/or Ethics by Design
• Comfortable with basic statistical methods and concepts, and experience working with behavioral signals data
• Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders
• Expert understanding of research methods (qualitative and quantitative) and best practices
• Excellent project management, communication, and presentation skills
• Experience conducting intentionally inclusive research with marginalized groups, including People with Disabilities
• Experience working in cross-functional teams (e.g. design, product management, engineering)
• Proven track record influencing product direction and strategy with actionable insights
• 5+ years of experience conducting research in user experience, product design, or technology contexts
• Excellent teamwork and collaboration skills

Note: This role is remote, but must be able to work in EST, CST, MST, or PST hours

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Colorado-based roles, the base salary hiring range for this position is $156,800 to $215,600.

For Washington-based roles, the base salary hiring range for this position is $156,800 to $237,200.

For California-based roles, the base salary hiring range for this position is $172,500 to $258,700.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.