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Lead Services Engineer Jobs

Lead Engineer Product Services
By GE Power At Schenectady, NY, United States
Strong analytical skills and efficient in detecting problems as well as finding adequate and qualitative solutions. Experience in data analytics.
This is a remote position
Bachelor's degree in STEM (Science, Technology, Engineering, Math) or related discipline, from an accredited college or university
Ability to travel up to 20% annually, possibly on short notice
Proactive, self-starting individual with passionate drive to resolve complex technical issues
Customer focused entrepreneur and target-oriented, loyal team player with ability to develop relationships across the organization

Are you an experienced Lead Services Engineer looking for a new challenge? We are looking for a motivated and experienced individual to join our team and lead our services engineering efforts. You will be responsible for developing and maintaining our services engineering processes, ensuring that our services are delivered to the highest standards. If you have a passion for engineering and a drive to make a difference, this could be the perfect opportunity for you!

Overview A Lead Services Engineer is a technical professional who is responsible for providing technical support and guidance to customers and other team members. They are responsible for ensuring that customer service and technical support are provided in an efficient and effective manner. They are also responsible for developing and implementing technical solutions to customer problems. Detailed Job Description Lead Services Engineers are responsible for providing technical support and guidance to customers and other team members. They are responsible for troubleshooting customer issues and providing solutions. They must be able to identify and resolve customer problems quickly and efficiently. They must also be able to provide technical advice and guidance to customers and other team members. They must be able to develop and implement technical solutions to customer problems. Job Skills Required
• Excellent customer service and communication skills
• Strong technical knowledge and troubleshooting skills
• Ability to work independently and as part of a team
• Ability to think critically and solve complex problems
• Ability to work under pressure and meet deadlines
• Knowledge of computer hardware and software
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in customer service and technical support
• Experience with customer service software and tools
• Knowledge of computer hardware and software
• Knowledge of network and system administration
Job Knowledge
• Knowledge of customer service and technical support
• Knowledge of computer hardware and software
• Knowledge of network and system administration
• Knowledge of customer service software and tools
Job Experience
• 5+ years of experience in customer service and technical support
• Experience with customer service software and tools
• Experience in troubleshooting customer issues
• Experience in developing and implementing technical solutions
Job Responsibilities
• Provide technical support and guidance to customers and other team members
• Troubleshoot customer issues and provide solutions
• Develop and implement technical solutions to customer problems
• Identify and resolve customer problems quickly and efficiently
• Provide technical advice and guidance to customers and other team members
• Monitor customer service and technical support performance
• Maintain customer service and technical support records