Key Account Manager - East Coast Region

First Insight Overview

First Insight is the world leader in applying predictive analytics to voice-of-customer data to inform better go-to-market decisions for Retailers and Brands. Through consumer engagements and advanced analytics, First Insight’s platform represents a time-tested, proven solution that anticipates future outcomes on products and initiatives so businesses can confidently build achievable business and financial plans.

First Insight's Next-Gen Retail Decision platform is a powerful, scalable, easy-to-integrate solution that informs key product, pricing, and marketing decisions with consumer-driven insights proven to measurably increase the accuracy of business decisions and plans -powering the achievement of optimal business results.

As we continue to grow, we are seeking a high performance, self-motivated, professional who is looking for an opportunity to help drive our business as a Key Account Manager. This high-visibility, customer-facing position provides the opportunity to both engage directly with C-Level leaders in global organizations, as well as lead internal cross-functional teams in the delivery of services and value.

Candidates should have experience with SaaS based software utilization along with project management experience. Relatable experience to the retail/wholesale industry with demonstrable understanding of the go-to-market process is necessary.

Our team members are the reason for the growth of the value-driven use of our solutions. First Insight empowers and engages our team members by providing:

• Opportunity for rewarding contribution and career growth
• Dynamic, creative, professional and supportive team environment
• Professional Training
• Full benefits package provided including Health, Dental, Vision, 401K, Life Ins, and Paid Time Off
• Opportunity to work remote 80-90% of the time

Responsibilities & Duties

The Key Account Manager (KAM) primary responsibility is increasing customer engagement, solution utilization and loyalty by ensuring that:

• Opportunities for account growth are identified and promoted with the customer
• Strategic guidance is provided to the customer to achieve highest level of utilization and value through use of FI solution
• First Insight solutions become an integral part of the customer’s workflow
• FI solutions are adopted within and across our customer functional teams

As a KAM at First Insight, you will:

• Guide the customer in methodology, best practice use, and integration of FI solutions to experience greatest value.
• Showcase current best practices and successes - highlighting the value FI solutions and partnership.
• Engage with the retail industry understanding current strategic challenges and trends identifying opportunities to further support our customer’s achievement of business goals and improve metrics
• Demonstrate how First Insight’s solutions can actionably and positively impact a customers’ strategic and tactical goals in product to market decisions delivering a significant positive impact to operational performance and profitability.
• Identify opportunities to strategically integrate with customers for increased utilization and value realization
• Transfer knowledge on how to interpret and apply output data of FI’s solution suite to support decision makers in meeting business goals and initiatives.

Specific accountabilities include:

• Identify, document, and manage project risks and escalate issues to management
• Drive best practice usage, and adoption of FI’s software solution throughout customer organization
• Manage implementation, training, communication and strategic utilization of customer teams
• Work with Business Analysts/Product Manager to translate customer business needs into technical requirements
• Present and articulate product enhancements, advanced solutions, and benefits
• Facilitate executive and end user quarterly business reviews
• Manage project schedules, budgets, resources, associated tasks and communication to ensure that strategic solutions are delivered within time and cost constraints
• Educate/train new customers teams on use of solutions - best practices and applications aligning with business strategy
• Coordinate with internal and customer teams in person and virtually
• Assess & evaluate new customer requirements against the scope of the project
• Build and maintain relationships with stakeholders and end-users at all levels of the customer organization
• Prepare project status metrics, reports and presentations to keep management and all customer stakeholders informed of the project status, utilization and value delivery; problem solve issues
• Act as an evangelist to position First Insight solutions across functional teams within customer organization

QUALIFICATIONS AND SKILLS:

• Project Management experience
• Ability to work in a dynamic environment and balance multiple responsibilities
• Experience with SaaS Platforms is desired
• Ideal candidates should possess retail and technology experience
• Ability to take an active role in account strategy and planning with a sales partner to build and execute a comprehensive customer strategy
• Hybrid position, remote and willing to travel up to 20%
• Comfortable working in a team environment with Account Management, Sales and all levels of organizations
• Assertive and goal-oriented with high personal drive, integrity, and a positive attitude
• Understands the retail industry along with risks and complexities of go-to-market process
• Self-motivated and proactive – driven to provide optimal results
• Ideal candidate will be based East Coast.
• Excellent organizational & time management skills
• 5+ years of retail experience or product development experience
• Outstanding communication skills to include listening, verbal, written and presentation skills

Must be authorized to work in the US

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Benefits & Perks

First Insight offers a competitive salary; paid employee healthcare coverage; a 401(k) with company match; employer-paid life and long-term disability insurance; and a generous Paid Time Off (PTO) package including paid holidays and sick days and a positive team environment.

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