It User Support Technician (Closes June 2, 2023)

Summary

Under the general supervision of the IT Director this position will be responsible for the first line of IT technical support for all County departments. The Desktop Technician will support and maintain end user computer systems, mobile devices, software systems, and peripherals for all County departments. This includes installing, diagnosing, repairing, maintaining, and upgrading all software, hardware, and equipment. This position will work with the Information Technology Director and other IT support staff and will be expected to perform other duties as needed.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Support and configuration of Windows operating systems and software.
• IT administration of all IT hardware and software for all services provided by Crook County IT for the County.
• Microsoft 365 cloud platform & Azure administration.
• Support and configuration of multi-function printers.
• VOIP telephone system administration.
• Active Directory administration
• Documentation of IT work through ticketing and documentation platforms.
• End user support of all IT hardware and software for all services provided by Crook County IT for the County.

Competencies

• Problem Solving/Analysis
• Thoroughness
• Communication Proficiency
• Work Independently
• Technical Capacity
• Time Management

Supervisory Responsibility

This position has no supervisory responsibilities

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday with the shift traditionally being 4 - 10 hours shifts. Occasional evening and weekend work may be required as job duties demand.

Travel

No travel is expected for this position.

Required Education and Experience

• Associates Degree in any field.
• High School Diploma
• 1 year of experience working in an IT support role providing customer service in a Microsoft AD environment.

Preferred Education and Experience

• 3-5 year(s) experience working in an IT support role.
• Associates Degree in a computer science or technology related field.

Additional Eligibility Requirements

• Final candidates will be required to provide official proof of college degree and certified transcripts (not required for all positions).
• Able to complete a thorough employment and/or criminal history check.
• Able to successfully pass a pre-employment drug test (not required for all positions).

Safety Sensitive Requirements

• This position is not considered to be a safety sensitive position.

AAP/EEO Statement

• This position is ‘at-will’, and either Crook County or the employee may terminate the relationship at any time with or without cause.

• Crook County is an equal opportunity employer

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.