It User Support Tech Ll Jobs

Working knowledge of enterprise processes, security processes, escalation procedures and request management required. 3-4 years customer service and IT experience preferred.

Intermediate to expert knowledge of hardware and software tools, and techniques; networking; telecommunications; applications, and/or configuration management required.

Tech savvy with working knowledge of office automation products, databases and remote control

1-2 years desktop troubleshooting support experience; or any combination of education and experience, which would provide an equivalent background.

Excellent customer service skills and general business knowledge required. I

Essential duties to include, but are not limited to Receives phone requests, logs and manages calls, utilizing correct procedures.

Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.

Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.

Diagnose, troubleshoot, repair software, hardware, and network malfunctions.

Log inventory hardware assets and report capital assets after installation.

Inform and train users in equipment and software operation.

Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.

Previous proven experience in the delivery of IT support services

Networking knowledge will be considered as an advantage

Strong experience of problem solving, troubleshooting and fault-finding software application issues

To be main point of contact for any technical issues

Installation, administration and troubleshooting of desktops, laptops and servers running Windows OS

Installation of professional studio equipment: cameras, lighting and audio

Work with IT management teams to ensure ramp ups and new transitions requirements are handled promptly.

Manage the queue of the ticketing system.

At least one Certification - A+, network +, CCNA, MCSE, MCP.

Minimum 5 years' experience in IT service desk analyst role or user support functions

Candidate should have experience in technical troubleshooting and resolving client desktop, 0365, MDM & network issues.

He or she must be proficient working knowledge of Windows 10, Windows7, 0365 apps and least one MDM solution.

Required Knowledge, Skills, And Abilities

Knowledgeable regarding investigative techniques, negligence and contract law, construction costs/methods

Excellent interpersonal and customer service skills required

4 years’ experience adjusting property damage or bodily injury claims

Secures statements (recorded and written) from claimants, employees, witnesses, etc.

Inspects incident scenes to secure photographs and diagrams and assess damage

Learn and adopt professionalism and stakeholder management skills working both within an Information Technology department and with business stakeholders

Excellent communication skills, both written and oral

Strong analytical and interpersonal skills and a strong desire to learn

Results-driven, detail-oriented, motivated self-starter with good organization skills

Gain an understanding and in-depth working knowledge of how to develop a professional, attractive, useful, and engaging SharePoint site

Pursuing a AAS degree or CT1 certificate in User and Computer Support or related field

Resolves Client Calls. Answers clients questions concerning application usage (i.e., Order Management, Patient

Answers Help Desk Calls. Answers in-coming client calls to the Support Center in a professional manner.

Documents Client Calls. Enters in accurate client call information into automated Help Desk software.

Routes Client Issues. Route client issues to the appropriate area in IT.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Strong knowledge of Asset Management concepts (asset deployment, asset retrieval, disposal, inventory management)

Bachelor's degree or equivalent combination of additional experience and education (High school diploma or equivalent required)

Must have demonstrated analytical and problem-solving skills.

Minimum 4 years’ experience in an End-User/Desktop Support Role

Excellent skills in customer service, teamwork, documentation and communication (verbal and written)

Excellent knowledge of Windows and Mac Operating Systems

1 year of experience working in an IT support role providing customer service in a Microsoft AD environment.

3-5 year(s) experience working in an IT support role.

This position has no supervisory responsibilities

End user support of all IT hardware and software for all services provided by Crook County IT for the County.

IT administration of all IT hardware and software for all services provided by Crook County IT for the County.

Microsoft 365 cloud platform & Azure administration.

Ability to establish effective working relationships with vendors, management staff and users.

Knowledge of computer system analysis, design, testing, debugging and maintenance techniques.

This position is a re-post. Previous applicants do not need to re-apply.*

Maintain weekly logs of work being performed and submit these reports to appropriate personnel in a timely manner.

Performs other duties as required.

Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.

Coordinate updates of antivirus, patch, and other asset deployment management to user devices

Hiring Range: $65 - $70K (Commensurate with education and experience)

Assist with development of customer-facing documentation to assist with use of user technologies.

Track and maintain records of computer equipment by documenting hardware and related deployment details.

Assist with user technology related IT security implementation tasks under the guidance of the Security Compliance team.

Perform other related duties as assigned.

Solves escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.

Confers with end users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods.

Vocational and/or Technical Education Preferred

Monitors lower level IT User Support Specialists to ensure effective and time resolution of users’ problems, queries or complaints.

Ensures that plans are in place for responding to situations such as service outages.

Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

+1 years experience supporting remote workforce and remote troubleshooting

Working knowledge of Windows, MacOS

Basic knowledge of security best practices

Experience setting up/troubleshooting VOIP or telephony apps, e.g. DialPad or RingCentral

Scripting, SQL, or other coding skills

Clear verbal and written communication

Other duties and responsibilities as assigned.

Sets-up, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals.

Develops, implements and maintains network file server backups and disaster recovery.

Consults with end users in addressing problems and assists in formulating solutions. Maintains exceptional level of communication with end users.

Provides recommendations regarding hardware, software, processes, et cetera, in order to enhance productivity and efficiency.

Assists in training of basic systems for new and current users when necessary.

Work largely remote from home/virtual with occasional travel required for onsite troubleshooting and facilities setup/management

Ability to support users remotely via TeamViewer, AnyDesk, or other similar software.

Work with internal teams, support desk, and developers to understand requirements for internal products and propose solutions.

Prior airline experience, in any role, is a plus

On-site wiring, facilities IT buildout experience

Experience working with third-party SOAP, REST APIs. OpenTravel and/or NDC APIs are a bonus

Have a solid background in project management, has a demonstrable understanding in Telecommunications Standards & practices

Technology infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage

Understand technical/business requirements captured from the business units

Have organization & communication skills as well as customer service skills, focus on customer service

Bachelor's degree in Information Technology, Computer Science, or Equivalent IT Experience

5 years of IT infrastructure experience (field services)

 Serve as single point of contact (POC) for management requirements.

 Bachelor’s degree in Business, Management, Finance, Public Administration, or a related field.

 Project or Program Management Professional Certification or Certified DAWIA Level 2 or 3 in Program Management.

 Manage staffing calendar, security check-in and maintain inventory.

coordinating visits and associated requirements.

 Support the development, planning and coordination, tracking of special test projects or adhoc requirements as

Comply with and support ITIL change-incident-problem-asset management processes and work instructions

Perform and assist with asset management duties including updating the authoritative CMDB System. Tracks IT assets and monitors asset management systems.

Provide end user training and knowledge documentation

Vocational and/or Technical Education Preferred

Coordinate the disposition of assets from other regions in order to manage and balance inventory.

Provide high level on-site call center support

Troubleshoot software and application issues that hospital staff experience

A+ Certification or willingness to get certification during employment

Strong technical writing skills and speak intelligible English

Experience with Microsoft Office: Word, Excel, Outlook a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists

Provide end user training and knowledge documentation

Vocational and/or Technical Education Preferred

Good Soft & communication skill required.

Working with callers and other help desk specialists to resolve normal and unusual information system problems.

Evaluating the efficiency of new tools and utilities used for help desk services.

Monitoring and categorizing incoming calls, analyzing frequently-asked questions and defining procedures.