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User Support Specialist (Information Systems Specialist 4)

Company

Oregon Department of Education
Address , Salem, 97310, Or
Employment type
Salary $4,452 - $6,732 a month
Expires 2023-07-31
Posted at 11 months ago
Job Description
Initial Posting Date:
05/31/2023
Application Deadline:
06/11/2023
Agency:
Oregon Department of Education
Salary Range:
4,452.00 - 6,732.00
Position Type:
Employee
Position Title:
User Support Specialist (Information Systems Specialist 4)
:
Position Title: User Support Specialist
Classification: Information Systems Specialist 4
Salary: $4,452.00 - $6,732.00
We are seeking two User Support Specialists to join our Office of Finance, Information, and Technology at the
Oregon Department of Education
. This is a permanent position represented by the
Service Employees International Union (SEIU)
.
Do you have personal or professional experience troubleshooting technology? Are you interested in working in a flexible office schedule environment with an amazing team? Apply today!
This role is a hybrid of remote work and will need to report to office when business or operational needs are dependent on onsite activities. Remote work is embraced to the fullest extent possible without interfering with business.
Would you like to learn more about this position or how our application process works? Join our Recruitment team during our ODE Career Chat Sessions. We can assist you with all your application and agency questions!
Join us every Thursday from 11:00am-11:30am.
Click Here to Join ODE Career Chats!
Meeting ID: 229 488 288 526
Passcode: gohDji
About Us:
The
Oregon Department of Education’s
(ODE’s) mission is to foster equity and excellence for every learner through collaboration with educators, partners, and communities. In fulfilling its
mission
, ODE has the vision to ensure all students have access to and benefit from a world-class, well–rounded, and equitable education system.
This position is located in the Operations & Support Unit within the Office of Finance and Information Technology (OFIT). The Operations & Support Unit’s primary focus is meet ODE’s technology needs in support of the ODE mission to foster excellence for every learner through innovation, collaboration, leadership and service to our education partners.
What you will do!

As our User Support Specialist, you will be working directly with our staff to understand and resolve ODE hardware, software, and application issues. You will also be providing assistance with operations and implementation of computer systems and expected to deliver exceptional customer service to all clients.
Typical Duties Include:
  • Designing and maintaining training materials and system/application user manuals. Staying up to date on new information and technology applications design to improve efficiency of network operations throughout the agency
  • Working under guidance of higher level staff when necessary. Constructing documentation for distribution to fellow team members for use in problem resolution.
  • Providing mid to high level User Support to resolve hardware, software, and application problems received by employees of ODE and ELD via telephone, email, or in person.
  • Configuring, installing, and troubleshooting problems. Supporting desktops and printers in multiple locations. Maintaining network servers and attached peripherals for LAN systems
  • Signing into phones and emails to enter into help desk information tracking system(s), resolving all issues and prioritize tickets, especially when travel is involved to different locations
  • Maintaining and documenting tickets in a standardized ticket tracking system. Managing tickets escalated from tier 1 and 2 technicians. Coordinating communications necessary to ensure timely resolution of issues.

Please click here to view the full position description

Please click here to view the full position description
What you need to qualify

Three (3) years of information systems experience in: troubleshooting computer and network issues and providing desktop support

OR
An Associate's degree in Computer Science, Information Technology, or related field OR Completion of a two (2) year accredited vocational training program in information technology or related field AND One (1) year of information systems experience in: troubleshooting computer and network problems and providing desktop support;
Desired Attributes (what we are looking for):
Candidates who are the most competitive will possess a compelling combination of the following background, skills, and experience:
  • Ability to approach problems logically and systematically
  • Experience troubleshooting computer equipment and/or software
  • Ability to communicate complex technological information in a manner that non-technical personnel can understand and comprehend.
  • Experience scheduling multiple tasks with multiple users, and delivering results within demanding time constraints
  • Excellent verbal and written communication skills
  • Knowledge of Microsoft Office products such as Word, Outlook, Skype, Teams Active Directory, Excel, PowerPoint and Adobe Products
  • Experience providing customer support via call center, email, and in-person

We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't meet every one of our qualifications listed.
Why us?
At ODE, we pride ourselves on creating an inclusive, collaborative, and innovative atmosphere. Autonomy is supported while also being offered opportunities to work in dedicated teams or partnerships across the agency. Our office supports a healthy work/life balance and shows genuine care for team members, students, partners, and school leaders. Our team members share and educate with passion for equitable practices and sustainable development for leaders across Oregon. We maintain a constant learning and growing mentality to strive for optimum innovation and consistently applied equity practices.
Our amazing benefits include:
  • 11 paid holidays per year
  • 8 hours of sick leave accumulated every month
  • Excellent medical, vision and dental benefit package for the employee and qualified family members with very low monthly out-of-pocket cost
  • Paid days off –
    • 11 paid holidays per year
    • 3 additional paid "Personal Business Days" per year
    • 8 hours of sick leave accumulated every month
    • Progressive vacation leave accrual with increases every 5 years
  • 3 additional paid "Personal Business Days" per year
  • Progressive vacation leave accrual with increases every 5 years
  • If you currently work at an Oregon school district or education service district, we may be able to transfer in your sick leave balance!
  • Student Loan Forgiveness Program: if you have federal student loan debt or are thinking of going back to school, then you will want to look into this program. If you make 120 qualifying payments on your student loan while working full time for a qualifying employer, your student loan debt may be forgiven.
  • In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and child care expenses.
If you have a desire to make a difference in the lives of Oregonians, apply today!
To apply:
Your cover letter and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.
  • Upload a resume
  • Internal Applicants: (this includes Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.
  • External Applicants: Click on the “Apply” button and submit your resume and cover letter. Please make sure to attach all required documents in the section titled Resume/CV. View this video for help.
  • Failure to attach a resume may result in the disqualification of your application.
  • Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
  • In addition to your related work experience and education, we will use the attributes and minimum qualifications listed under the “What we are looking for” section above to determine whom to interview. Please make sure the attributes and minimum qualifications you possess are clearly demonstrated in your resume and cover letter.
Please contact if you have any questions on the application process.
Additional Information:
  • Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.
  • Future Vacancies: This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
  • Salary Range: The range listed is the Non-PERS salary range. Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95% and pay a 6% employee contribution to PERS.
  • Please note: This job announcement will be used to fill two separate positions.
  • Communication: Please monitor your Workday account, as communication will be sent to your Workday account. You must have a valid e-mail address to apply.
  • Background Check: This position requires successfully passing a criminal record check, which may require a fingerprint-based records check and/or credit history check, as a condition of employment.
  • The job posting closes at 11:59 PM (PDT) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference immediately following your submission. These questions are necessary to complete the application process.
  • Visa Sponsorship: The Oregon Department of Education does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. The Oregon Department of Education is an E-Verify employer. If you are the successful candidate you must present your I-9 acceptable documents (See page 3) for employment verification.
  • If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact us at [email protected]. Please be sure to include the job requisition number.
  • External Applicants (non-state of Oregon employees): If you would like to retain a copy of this job posting, please print a copy before submitting your application. Once the job posting has closed, you will not be able to access the posting.
  • Veterans: Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.
Helpful links and contact information:
  • Resources for Job Seekers
  • Get There
    • Oregon’s easy-to-use carpool matching tool and trip planner.
  • Learn more about ODE
  • Understanding the State Application Process
  • Oregon’s easy-to-use carpool matching tool and trip planner.
  • For additional information, you may contact us by e-mail at [email protected].
  • Live, work, and play in Salem, Oregon.
The Department of Education is an equal opportunity, affirmative action employer committed to a diverse workforce. The Department strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't meet every one of our qualifications listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.
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