Systems Support Engineer Jobs

Collect requirements for project/product tasks

Complete project/product tasks assigned by manager

VLSS Certification / black Belt

Keep project plans updated with current and accurate information

Meet with stakeholders to review completed tasks, collect feedback, and implement changes

Create documentation for project to document the process and provide end-user support

5+ years of application administration/management experience, including SaaS administration experience preferred

Project management and business analysis experience

Manage relationships with 3rd party support vendors to ensure they are trained on the product, processes, and new releases of software/hardware.

Generate knowledge base articles (KBAs) and best practices for troubleshooting client-specific and generic product technical issues.

Bachelor's degree in Computer Science, Engineering, or a related study, or equivalent experience.

A minimum of 6 years of experience in technical support, system support, or customer support.

Knowledge, Skills, and/or Abilities Required:

Interpersonal skills such as: telephony skills, exceptional written and oral communication skills, active listening, and customer-care

Typing skills to ensure quick and accurate entry of service request details (45+ WPM)

Proven experience as a Help Desk Technician or other customer service role

Remote access technologies (VPN, dial-up, terminal services)

Relevant certifications (A+, Network+, etc.)

Management of software maintenance/updates (Windows, Office, etc.)

Management of virus protection and end point protection

Management of ordering needed IT supplies (Traka security loops, blank Visi keys, fobs, cord control ties, etc.)

Experience with ServiceNow module suite and reporting capabilities

Manage time and advance issues as needed

BS/BA degree in Computer Science or relevant technical subject area and/or relevant experience

Management of software maintenance/updates (Windows, Office, etc.)

Management of virus protection and end point protection

Management of ordering needed IT supplies (Traka security loops, blank Visi keys, fobs, cord control ties, etc.)

Experience with ServiceNow module suite and reporting capabilities

Manage time and advance issues as needed

BS/BA degree in Computer Science or relevant technical subject area and/or relevant experience

5+ years of experience working with fluid or environmental control systems or components

3+ years of hands-on hardware experience performing fabrication, assembly and/or testing

Proactive problem-solving skills such as failure analysis, root cause investigation, and design of experiment creation

Knowledge of metallic and fluid system manufacturing techniques, processes, equipment, and other processes such as machining, welding, brazing, tube bending, etcetera

Able to work well in an integrated collaborative team environment, including frequent interactions with technicians, other engineers, and managers

Iterate on manufacturing processes and development testing in a fast-paced environment

Contract rate ranges from $30/hr-$40/hr depending on experience and qualifications

Instill a sense of calmness and confidence in end-users while working through technical challenges.

Maintain accurate technical documentation for client systems.

Assist with technology projects, such as Microsoft Azure/O365 migrations, server upgrades, and network build-outs.

Maintain relationships with clients and end-users.

3-5 years of information technology experience focusing on operational experience implementing and supporting encryption and key management solutions.

Responsible for Full life-cycle project management of server-based applications used by the Savings & Membership Department.

Full systems engineering lifecycle experience (Requirements, Analysis, System design, Build, Monitoring, Support procedures).

Minimum 2 years of experience in database, networking, storage, and system administration is required.

Experience with SQL, Toad, Splunk, and Alert/Event monitoring a plus.

Prod Support primary skills and Windows and AIX server platforms are a plus.