It Customer Support - Journey

About the Department of Ecology

• Continuous growth and development opportunities.
• Opportunities to serve your community and make an impact through meaningful work.
• An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
• A healthy life/work balance by offering flexible schedules and telework options for most positions.

Our commitment to DEIR
Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.

What makes this role unique?

• Use clear communication and actively listen to the customer to get to the root of the problem.
• Possess strong technical knowledge and troubleshooting techniques to provided efficient support to customers.
• Continuously learn new skills and tools in order to stay current with the ever-changing technology landscape.
• Show Empathy and patience for the customer to provide excellent customer service.
• Clearly and accurately document work performed in the ticket for tracking and reference purposes.
• Manage time and prioritize workloads effectively in order to resolve customer issues in a timely manner.

Required Qualifications:
Years of required experience indicated below are full-time equivalent years. Full-time equivalent experience means that any experience where working hours were less than 40 hours per week will be prorated in order to meet the equivalency of full-time. We would calculate this by looking at the total hours worked per week, divide this by 40, and then multiply by the total number of months worked. Examples of the proration calculations are:

• 30 hours worked per week for 20 months: (30/40) x 20 months = 15 months full-time equivalent
• 20 hours worked per week for 12 months: (20/40) x 12 months = 6 months full-time equivalent

• A+ certification.
• Configuration Manager.
• Experience using ticketing systems to track and document work.

Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply.

Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?

• If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
• If you are reading this announcement in print format, please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology.
• Please call: (360) 407-6186 or email: [email protected] and we will be happy to assist.
• If you need assistance applying for this job, please e-mail [email protected]. Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.

• A cover letter describing why you are interested in this position.
• A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
• A list of three professional references.

• Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
• Please be sure to remove private information such as your social security number, date of birth, etc.

If you have specific questions about the position, please email Chris Bassell at [email protected] Please do not contact Chris to inquire about the status of your application.

To request the full position description: email [email protected]

Why work for Ecology?

As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.

Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance.

To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn, Twitter, Facebook, Instagram or our blog.

Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186. Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.