It Support Analyst - Remote | Wfh

We are looking for our next generation of exceptional IT Support Analysts to join our team! As an IT Support Analyst, you will have the opportunity to provide top-notch technical support to our internal customers. You'll tackle a wide range of responsibilities, including desktop support, A/V troubleshooting, basic network problem-solving, ticket management using platforms like JIRA and Zendesk, inventory management, and assisting with systems administration tasks. We're seeking individuals who are passionate about problem-solving, possess outstanding customer service skills, and have a strong desire to learn and thrive in a fast-paced environment.
How You'll Make An Impact
On-Site Support: You'll have the chance to provide on-site support at our ATL HQ and Warehouse locations when necessary.
First-Line Technical Support: Your expertise will be crucial in delivering prompt and effective technical support to internal users, resolving issues related to desktops, laptops, printers, mobile devices, A/V equipment, and basic network connectivity.
Troubleshooting and Maintenance: You'll troubleshoot and resolve hardware and software issues, ensuring proper installation, configuration, and maintenance of desktop systems and applications.
A/V Setup and Support: You'll assist with A/V setup, troubleshooting, and support for meetings, presentations, and events, ensuring seamless audio and visual experiences.
Network Troubleshooting: You'll conduct basic network troubleshooting, diagnosing and resolving connectivity issues to ensure smooth operations.
Ticket Management: Managing and prioritizing tickets using ticketing systems such as JIRA and Zendesk will be part of your responsibilities. You'll ensure timely resolution of issues and maintain accurate documentation.
Collaboration and Escalation: You'll collaborate with team members and escalate complex issues to higher-level support when necessary, fostering a supportive and collaborative work environment.
Process Improvement: Contributing to ongoing initiatives, you'll help automate repetitive tasks and streamline support processes, making our operations more efficient.
Inventory Management: You'll play a role in managing inventory, tracking hardware and software assets, conducting periodic audits, and maintaining accurate records.
Systems Administration Support: Supporting systems administration tasks, such as user account management, access control, and basic server troubleshooting, will be part of your responsibilities.
Continuous Learning: Staying up-to-date with emerging technologies, industry trends, and best practices will be essential for you to continuously improve your technical skills and knowledge.
We're Looking For People Who
Experience: You have 2-3 years of experience in a Tier 1 IT support or helpdesk role.
Technical Proficiency: You possess strong knowledge of desktop operating systems such as Windows and macOS, as well as common productivity software like Microsoft Office and Google Workspace.
Network Troubleshooting: Familiarity with basic network troubleshooting concepts such as TCP/IP, DNS, and DHCP is required.
Ticketing Systems: Experience with ticketing systems like JIRA and Zendesk for efficient ticket management and documentation is highly valued.
A/V Equipment: You have a basic understanding of audio/visual (A/V) equipment setup and troubleshooting.
Automation Interest: While not required, an interest in scripting (e.g., PowerShell, Python) and automation is considered a plus.
Inventory Management: You are familiar with inventory management practices and tools.
Systems Administration Knowledge: Basic knowledge of systems administration tasks, including user account management and access control, is beneficial.
Problem-Solving Skills: Excellent problem-solving and analytical abilities are a must.
Customer Service Mindset: You possess a strong customer service mindset and can effectively communicate technical concepts to non-technical users.
Team Player: You can work well both independently and collaboratively as part of a team in a fast-paced environment.
Continuous Growth: You have a passion for learning and embrace opportunities to expand your skills and knowledge in the IT field.
Employment Type: Full-Time
Salary: $ 14.00 36.00 Per Hour