It Support Jobs

Job description

IT SUPPORT – ALPHARETTA, GA

ABOUT US:

We were voted a 2023 TOP WORKPLACES WINNER by our employees! Horizon is 1 of 175 workplaces in Atlanta recognized for unwavering dedication to creating an environment where employees feel valued, respected, and motivated to achieve their full potential.

We are a successful Commercial Construction company with offices located in metro Atlanta, Florida, Virginia and Ohio. We specialize in restaurant construction with well-respected national clients, including Chick-fil-A and Chipotle. This position will office in Alpharetta, GA with the opportunity to work a hybrid schedule after completion of training.

In our 32 years of business, our philosophy has been to hire talented & dedicated professionals who love what they do, give them interesting work and allow them to share in the company’s success. Our success is a direct result of the talent, experience and dedication of every employee.

We offer a financially sound company with a strong REPUTATION in the industry, a FANTASTIC benefits package including competitive compensation, profit sharing, general Paid Time Off, Paid Holidays, 401(k) with generous company match, medical, dental, vision and life insurance. Most importantly, a CAREER with a company that cares about you!

Position Summary:

The primary role of Horizon’s IT Support position is to facilitate a wide range of IT needs for Horizon’s growing business. Responsibilities including supporting onboarding and equipment setup for new hires, managing various IT requests from our team, and troubleshooting day-to-day staff IT issues. If you are a "Jack of all trades" IT individual & have experience working for a small/midsize company, let's talk!

This individual will embody our Company’s core values: INTEGRITY, SERVITUDE,
RELATIONSHIPS, CUSTOMER SATISFACTION, TEAMWORK & KNOWLEDGE.

Position Responsibilities:

IT Technical Support & Administration:

Handles all business-critical IT tasks and system improvements including, but not limited to the following:

• Recommend strategies and timeframes for major IT projects including system updates, upgrades, migrations and outages.
• Direct the maintenance, repair and routine updates of various computer programs and systems.
• Provide timely IT assistance to employees needing technical support including troubleshooting and following through to completion on issue resolution.
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware.
• Develop and implement IT policies and best practices for the organization.
• Configure and issue computers, mobile devices, iPads, monitors, docking stations and other hardware and software needed for new hires prior to start.
• Train staff on new software, systems and best practices.
• Maintain a current inventory of all IT assets including assignment, purchase dates, serial numbers and passwords.
• Monitor data storage and recommend best practices for storage management.
• Serve as a subject-matter expert supporting widely used software and applications.
• Routinely obtain competitive quotes on commonly purchased hardware needs and maintain an appropriate inventory for future need consistent with Horizon’s budgetary standards.

Network Security:

• Provide ongoing communication and training to employees to minimize security risks.
• Assess potential threats and provide oversight of the organization’s systems and data providing innovative solutions for information security.

IT Planning:

• Identify IT goals to meet Horizon’s growth and strategic plans.

Project Management:

• Provide direction and oversight to outsourced contractors and IT business partners.

Qualifications:

Education & Experience:

• Resourceful and forward thinking.
• Demonstrated track record of experience and knowledge of commonly used software, hardware and applications.
• Must be able to build good working relationships and communication with a variety of positions including management, employees and vendors.
• Strong work ethic; able to manage and organize competing priorities simultaneously and follow-through to completion.
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple, user-friendly terms.
• Must be a team player with a “can do” attitude; willingness to go the extra mile.
• Self-motivated, proactive and able to work with minimal guidance.
• 5+ years stable work history in the IT industry. This is a long-term career position!
• Analytical and problem-solving skills to troubleshoot and diagnose issues.
• Flexibility and ability to adapt are essential.

Job Type: Full-time

Salary: From $68,000.00 per year

Benefits:

• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Health insurance
• 401(k)
• Life insurance

Schedule:

• 8 hour shift

Experience:

• IT support: 5 years (Preferred)