It Support Analyst Jobs

Key Responsibilities

• Install, modify, and repair hardware and software as required.
• Maintain agreed upon service levels for IT Support.
• Training computer users on systems and functionality.
• Support for PCs, laptops, printers, cell phones, and tablets.
• Work with other team members to effectively support end-users.
• Provide an environment of trust, transparency, and camaraderie not only across the IT support organization, but throughout the company.
• Exhibit quick-response customer support and work with clients in person and over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
• Supporting users remotely using VPN, TeamViewer, GoToMeeting, Remote Desktop, and other tools.
• Providing technical assistance and support for incidents, including initial triage, research and resolution.
• Supporting end users in their use of applications such as Microsoft Office, ERP, etc.

Skills Required

• Bachelor’s Degree in computer science or related field is required.
• Able to communicate effectively both written and verbally
• Sound understanding of customer support, operations, and processes
• Excellent organizational skills with ability to team with others to develop and implement complex projects
• Basic knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Experience with technical solutions such as Microsoft Office, VPN, Printers, VOIP Phones, Outlook/Exchange, etc, is required.
• Solid analytical skills to troubleshoot high-level, complex and technical problems.
• Strong communication & influencing skills

Required

Required

Preferred