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Company | WheelHouse IT |
Address | Fort Lauderdale, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-20 |
Posted at | 10 months ago |
WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as the first point of contact for our end users, providing friendly, respectful, and knowledgeable service over the phone or through email.
- Capable of working a standard M-F work week (and very occasional nights/weekends)
- Comfortable providing phone support to clients
- Clear written and verbal communication
- Passionate about technology with basic technical knowledge
- Excellent customer service skills
- Local to the greater Fort Lauderdale area
- Configure hardware and install common peripheral devices
- Access client systems via RMM tools
- Resolve simple or fast tickets
- Answer incoming calls from clients
- Manage basic logistics and inventory for enterprise-level clients
- Provide basic network support – configuration of wireless routers and access points
- Conduct peer-to-peer training and shadowing
- Create tickets and route calls to a team of technicians
- Provide application support (Office/Microsoft 365, QuickBooks, etc.)
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