It Ops Senior Reliability Engineer

Where you fit in

At Shell USA, we invest in our people through our industry-leading development program, which sees our employees thrive and gain access to experts on a local and global level. To date, we have invested more than US$ 1 billion already in India’s energy sector alone, in socially and environmentally responsible ways. Shell is the only global major to have a fuel retail license in India Shell aims to establish a new IT hub in Bangalore, and scale it up over a five-year period.

This an exciting opportunity for someone with strong IT technical knowledge to blaze a trail as we move to a new “IT Operations of the Future” organization. The Senior Reliability Engineer will also have several opportunities to power Shell’s green engine.

What’s the role?

The IT Ops Senior Reliability Engineer is a member of the Shell IT Services & Operations Management (SOM) function who works in a natural team with mobile application developers, infrastructure operators and other IT staff on a range of agile (BizDevSecOps) activities. The key deliverable is driving the product team to maximize the long-term reliability of the Products in their remit by focusing on automation and maintenance in the live environment, scoping and supporting technical-debt backlog items in Sprints, checking the impact and quality of code releases and deployments, building in supportability from the outset.

The BizDevSecOps approach to mobile application and software development aims for frequent, incremental changes to code versions, which means frequent deployment and testing regimens. Although Product Reliability Engineer will rarely code from scratch, they must understand the basics of software development languages and be familiar with the development tools used to create new code or update existing code. In the case of technical-debt backlog items they may be called upon to develop code.

The IT Ops Senior Reliability Engineer may be asked to develop or source application and system management tools that mitigate manual effort; implement automated management features, such as performance monitoring, diagnostics and failover and availability capabilities. This role should have the ability to look at and understand how an entire system (product line) works as well as their own specific Products. The ability to step back and conceptually understand how all the pieces fit together is key to being a reliability engineer.

Accountabilities include:

Product Reliability & Operations

• Focus on relentless prioritization to maintain delivery on value, whilst ensuring secure, reliable and efficient operations for the product which are aligned with product roadmap objectives
• Collaborates and works with IDT, Vendors and Suppliers for the delivery of secure and reliable products within an integrated IDT landscape.
• Own product operations and be accountable for managing the operational backlog items and technical-debt items of production platforms as well as being part of service management & integration teams within wider connected portfolio,

Technology Reliability & Operations

• Manages supplier relationships (for operations topics) related to the Products.
• Engage with Security team to resolve Data Privacy, Fraud, and other security related incidents
• Monitor and initiate work with other specialists and supplier(s) to identify opportunities for continuous improvement.
• Assist with evidence collection of regulatory and compliance controls
• Ensure IRM risks, BIA and controls in place for the Product are operating effectively; assist with audit readiness
• Utilize technical knowledge to quickly resolve operational incidents and identify, if needed, emergency changes Gatekeeper of changes and releases through agreed governance structure. Review upcoming changes outside of the product, identify those impacting the operational landscape, prioritize based on total cost of ownership (TCO), present prioritized recommendations to Product team
• Liaises with vendors and Shell internal teams to ensure issue resolution of product/connected landscape issues
• Manage and coordinate with service providers and third parties to solve e2e solution issues
• Participates in defining the testing requirements and as part of product delivery ensures successful testing is completed in-line with product owner expectations per governance structure.
• Analyze results of vulnerability scanning, penetration testing, wireless checks, etc. and incorporate requirements in product backlog to resolve findings
• Assist with Transition to Support activities and acts as Product SME for support operations
• Monitor daily and weekly performance metrics to identify process and systemic issues requiring further attention, including potential process, people, or tool changes and incorporate requirements in product backlog
• As part of the BizDevSecOps model, is active in delivering Bug Fixes & Minor Enhancements either directly or through partners/vendors
• E2E responsible for the IT Products run and maintain operational processes in line with service requirements
• Validate change/release impact is properly risk assessed and managed

What we need from you?

• Proven Continuous Improvement skills
• Proven ability to influence without line management control
• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
• Sound knowledge of Downstream and Retail business work processes, business requirements and their impact on operations and customers
• Work effectively in virtual, geographic dispersed, cross-cultural environments
• ITIL certification preferred
• Strong leadership and incident, change and problem management capabilities to transform activities from the current operating model to the end-to-end process model
• Proven coordination and consulting management skills
• Ability to maintain a decision/position without damaging working relationships
• Proven record of delivering against stretch targets
• Excellent communicator at all levels
• Must have a Minimum of eight (8) years in applications support and IT services and operations management.
• Strong process management skills
• Team player, works effectively with all levels in organisation (business, external suppliers, suppliers within IT)
• Ability to deal with conflict and ambiguity effectively
• Strong technical background
• Strong stakeholder management skills, and development, operations, and security experience
• Bachelor’s degree is highly preferred
• Ability to represent Shell with external service providers

COMPANY DESCRIPTION

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potentials.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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