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It Helpdesk Administrator Jobs
| Company | Evolve Vacation Rentals |
| Address | , Remote |
| Employment type | FULL_TIME |
| Salary | $57,000 - $66,000 a year |
| Expires | 2023-06-12 |
| Posted at | 1 year ago |
At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.
Why this role
Evolve’s business is complex, dynamic and above all, exciting! We operate in a fast-changing, high-growth industry that includes multiple customers and partner types and an expanding suite of products and services.
As our IT Helpdesk Administrator, you’ll report to and partner with our Helpdesk Manager to help us accomplish our ambitious goals by providing unforgettable on-call Technology support to the Evolve team during regular working hours (between 6a-5pm MST). We approach our work with a hospitality mindset and we’re looking for someone who will bring that same mentality to their everyday work.
What you’ll do
- Provide excellent IT support to more than 1000 Evolvers
- Support the new hire onboarding process by preparing all IT systems; build, upgrade and maintain workstations, for support of Tier I/II business applications
- Partner with IT Helpdesk Manager and greater helpdesk team on organizational technical initiatives
- Perform installations and firmware upgrades on Client operating systems, docking stations, and VoIP hardware
- Create and maintain departmental documentation and create KB’s as necessary, system interdependencies, and end-user documentation
- Troubleshoot MAC and Windows-based laptops, printers, basic LAN and WAN connections and mobile devices
- Maintain asset management across the organization
- Own the helpdesk ticket queue, user administration, security, hardware management and any other IT related items
What makes you a great fit
- Experience with Applications like GSuite, Okta, Office365, Box, JumpCloud, Zoom, Microsoft OS, Mac OS, AWS, Salesforce, Intune/Autopilot, Crowdstrike
- Demonstrated experience managing a fleet of laptops and related peripherals
- Strong understanding and implementation of data security programs that are PCI and industry compliant
- Demonstrated experience managing a large user base of 1000+ employees
- A desire to answer questions and solve problems
- 2+ years of well-rounded agnostic IT experience
- A passion for technology and customer service
- Experience with printers, conference rooms, VoIP phones and misc. hardware
Location
Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both!
This position is required to be in our downtown Denver office at least 3-4 days a week.
Compensation
For this role compensation is based on an hourly pay rate. Our base pay range is $57,000-$66,000 annually, based on a 40 hour work week ($27.40-$31.73 per hour) depending on relevant experience
#LI-KN1
How we reward Evolvers
Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.
Financial
- Industry competitive pay, including equity in the company for all Evolvers
- 401(k) with a 4% match that vests immediately
Family
- Child care discounts and locator support
- Pet insurance to cover your furry children
- 6 weeks of paid parental leave for birth and non-birth parents
- Infertility coverage
Well-being
- 100% employer-paid dental and vision for you and your family
- 8 free mental health visits
- Comprehensive health plans that include a 100% employer paid option for you and your family
Unplug and Explore
- Annual Evolve travel credit after 1 year
- Discounts to stay at Evolve properties
- Take some time away from work with generous PTO, sick, holidays, and a personal holiday to celebrate what’s more important to YOU
Learn Every Day
- Learning and development opportunities
- World class onboarding programs
About Us: Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.
EEO
At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.
If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.
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