It Support Intern Jobs

Position Summary:

Deliver premier service as a member of the IT Service Desk team driven to enable the credit union’s mission to advance the lives of its members. Support end-users of the credit union’s technical infrastructure and desktop computing environment including computers, printers, user accounts, security access, and software applications.

Duties and Responsibilities:

• Employee Experience = Provide computer solutions for post-pandemic return to work, both in-office and for remote workforce.
• Test computer and network equipment to determine what is kept and disposed.
• Position IT for a future move to new Administrative office so we are efficiently moving the right equipment.
• Growth = Asset Management objectives and procedures.
• Monitor IT Security management solutions – for example, monitor and call out any alerts from the Cisco AMP solution for anti-malware and Tenable for patches that failed installation.
• Tear down and setup of administration office space in preparation for post-pandemic return to work. Setup new hoteling stations.
• Entry-level Service Desk support – password resets, unlock accounts, Windows and PC hardware issues.
• Replenish printer consumables – install printer toner when it arrives in the office.
• Member Experience = Contribute to IT security and Service Desk support to keep employees productive so they can serve members.
• “Hands on” handling of hardware as part of overall lifecycle management – receiving, setups, shipping, inventory tracking, testing, disposal.
• Sort out all existing equipment, dispose what is no longer needed. Primarily 811 and 830 Monitor St storage facility.
• Provide end-user support for move to new Administrative office.

Knowledge, Skills, and Abilities:

• Must have good working knowledge of PC hardware and Microsoft Windows/Office systems.
• Self-driven, high performing, and seeking to continually improve service delivery.
• Focused on delivering customer service.
• Ability to support end-users remotely using tools such as DameWare.
• Knowledge of Microsoft Active Directory Microsoft 365, and Microsoft Exchange is a plus.
• Ability to effectively analyze, troubleshoot, and resolve technical issues.
• Must be well organized.
• Effective at communicating with business end-users and team members.

Education and Experience:

• Customer service acumen.
• Enrolled to obtain Bachelor’s or Associate’s Degree in Computer Science, Engineering, or related field of study.
• Basic computer background.

Physical Requirements (with or without accommodation):

• Long periods of sitting will occur regularly.
• Occasional bending, stooping, or crouching may be required.
• Lifting and/or moving 50 lbs or less.
• Use of a computer and telephone required.

This job description is not a complete statement of all duties and responsibilities comprising this position.