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Company | ALKEME |
Address | , Ladera Ranch, 92694 |
Employment type | |
Salary | |
Expires | 2023-12-07 |
Posted at | 8 months ago |
Description:
ALKEME is seeking a highly motivated and tech-savvy individual to join our team as an Entry-Level Helpdesk Technician. This is an excellent opportunity for someone with 1-5 years of experience in IT support and a passion for providing exceptional customer service. As a Helpdesk Technician, you will play a crucial role in assisting our internal users and ensuring the smooth functioning of our IT infrastructure.
Responsibilities:
- Participate in ongoing learning and professional development to stay updated on emerging technologies and best practices.
- Assist in the setup, configuration, and deployment of desktops, laptops, printers, and other peripherals.
- Collaborate with other IT team members to escalate and resolve complex issues promptly.
- Provide technical support to end-users via phone, email, and in-person to resolve hardware and software issues.
- Maintain accurate records of support requests and resolutions in our ticketing system.
- Troubleshoot and resolve technical problems related to computer systems, applications, and network connectivity.
- Assist in user training on various software applications and systems.
Requirements:
- A passion for technology and a desire to learn and grow in the IT field.
- Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
- Ability to work independently and as part of a collaborative team.
- Effective communication skills, both written and verbal.
- Strong knowledge of Windows operating systems and Microsoft Office applications.
- 1-5 years of experience in IT support or a related field.
- Basic understanding of network protocols and configurations.
- Strong customer service orientation and a proactive approach to issue resolution.
- Some onsite visits and local travel
Preferred Qualifications:
- Experience with Mac OS and mobile device support (iOS, Android).
- Knowledge of cloud-based applications and services (e.g., Office 365, G Suite).
- CompTIA A+ or other relevant certifications.
- Familiarity with Office 365 Products and Microsoft Azure.
Benefits:
- Hybrid work schedule, allowing flexibility between on-site and remote work.
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and inclusive work environment.
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