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Company

Insight Global
Address Walnut Creek, CA, United States
Employment type CONTRACTOR
Salary
Category Staffing and Recruiting
Expires 2023-08-15
Posted at 9 months ago
Job Description

Client: Optum onsite at John Muir Health (JMH)

Title:

  • Desktop Technician Tier I – 2 open
  • Desktop Technician Tier II – 1 open

Location: Walnut Creek, CA

Hours: 40 hr/wk


Optum onsite at John Muir Heath is looking for a Desktop support technician to assist with running their day-to-day operations for their Desktop Support team. This individual will be reporting up to the Desktop Support Manager and will be assisting with a hardware refresh across their facilities. This individual will also be responsible for building out various machines, resolving tickets, fixing computer issues, moving computers, along with general desktop trouble shooting. This individual will be working onsite in a hospital setting and will be communicating with end users to understand their needs.

DAY TO DAY

  • Responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them.
  • Handling ticket queue


MUST HAVES

Tier I

• 1-2 years of Desktop experience possessing a working knowledge of hardware components, hardware configurations, and have strong software experience

Tier II

• 2-4 years of Desktop experience possessing a working knowledge of hardware components, hardware configurations, and have strong software experience

  • Strong teamwork skills, good time management ability, and proficiency to follow instruction
  • Dress code: business casual - no jeans, no tennis shoes, no t-shirts
  • Desktop Imaging Experience
  • Must pass background check and drug test (marijuana will come back as a fail)
  • Hardware/Software Break fix experience
  • 1+ year of Windows 10 experience
  • Must be able to handle the physical nature of the job (lifting 40 lbs, crawling under desks, clean up, etc.)
  • Excellent customer service and communication skills
  • Business attire
  • Comfortable in hospital environment
  • Typical outfit: khakis, polo or button down, black or brown shoes
  • Must be fully vaccinated against Covid 19 + Boosters
  • Personal Transportation – may need to travel to various locations throughout the East Bay

PLUSSES

  • Healthcare or hospital environment experience