It Director Jobs

SUMMARY: Responsible for overall directing, planning, and management of all Information Technology (IT) functions. This includes directing IT operations to meet customer requirements as well as the support and maintenance of existing infrastructure, applications, and development of new technical solutions.

This position coordinates and implements technology within city departments so that business processes work optimally through technology. Work is performed under the direction of the Deputy City Manager.

• 2023-The IT Department currently supports a partial service city (no-utilities) with approximately 90 full-time/30 part-time employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following are not to be construed as an exclusive or all-inclusive listing of skills and abilities required to perform the job. Management may delegate other responsibilities as required.

• Selects, trains, evaluates, directs, and supervises the work of the Systems Administrator, Help Desk Technician, and any other subordinate personnel.
• Directs and oversees technological operations and ensures operational status of the City’s network and systems.
• Ensures compliance with relevant policies and statutes
• Manage outsourced vendors that provide information security functions for compliance with contracted service-level agreements.
• Oversee technology governance and policies in accordance with local, state, and federal guidelines.
• Maintains current knowledge of industry and regulatory trends for enterprise technology.
• Administers and supports application software systems, including but not limited to Energov, MUNIS and CivicPlus software suites, which support City operations and business processes. These systems are widely-used local government software packages with support contracts. Ensures proper reporting and web capabilities support internal users and external customers.
• Ensures quality and responsive technical support is provided to the organization.
• Oversees, data systems, hardware and software including but not limited to a Windows Server Environment, Office 365, Windows user workstations, iPhones and other Android/iPad mobile devices, Barracuda network and backup appliances.
• Prepares annual evaluations and mid-year reviews completed on-time for those supervised.
• Prepares and administers the IT budget and support contracts.
• Maintains responsibility for user liaison and project control. Provides primary link between user and computer support resources.
• Performs other job duties as assigned.
• Demonstrates commitment to Team Destin and our mission, vision, values, and goals and represents the city in a professional, dignified manner always both in actions and appearance.
• Lead and advise on security projects and provide expert guidance on security matters for other IT projects.
• Oversees the City’s data and cybersecurity protection, provides security strategy and implements best practices.
• Contributes to the development and accomplishment of departmental and organizational strategic work-plans.
• Directs the selection, acquisition, modification, design, and installation of technology.

SUPERVISORY RESPONSIBILITIES: Direct supervision of the Systems Administrator and Help Desk Technician. This position requires the ability to coordinate with City Departments by communicating, directing actions and and implementing the goals and objectives of the City Council as directed by the City Manager.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

Education and Experience: Bachelor’s Degree in Computer Science, Information Technology, or a related field with seven (5) years of experience in Information Technology management, as a senior systems analyst or project leader with experience in the design, development, installation, and implementation of a major system, with two (2) years of supervisory experience preferred.

Two (2) years of experience in project management, report writing, application configuration, workflow development and application upgrades preferred.

Considerable knowledge of systems, business applications support, hardware, networks, budgeting, GIS and general practices of local government administration preferred.

Licenses or Certifications Preferred: (Any combination of the following): Certified Public Technology Manager (CPTM) Certified Government Technology Leadership (CGTL), Certified Government Chief Information Officer (CGCIO), Microsoft, A+, Network+, or Security+ certifications preferred.

Special Requirements:

• Working knowledge of Tyler Technology’s MUNIS, Energov and Citizenserve software packages or other
• Possession of a valid State of Florida Driver’s License.

community development software packages preferred.

• Ability to administer, streamline and support city operations and business processes through software applications.
• Local government experience preferred.

Knowledge, Skills and Abilities:

• Knowledge of mid-range hardware systems, LAN's, various mid-range software, and mid-range programming

languages.

• Knowledge of data processing theory principles and practices, office automation, financial applications, and
• Knowledge of hardware and wiring configurations.

other municipal applications.

• Ability to plan, assign, direct, and evaluate the work of subordinates.
• Ability to set work schedules.
• Ability to communicate complex technical information in written and oral reports.
• Skill in operating PC's, terminals, etc.
• Ability to design integrated computer system.
• Ability to manage small staff.
• Skill in contract negotiations.
• Skill in contract and project management
• Ability to plan and direct staff activities.
• Ability to compare and/or judge the readily observable functional, technical, structural, compositional or
• Ability to prepare and monitor budgets.

identifiable characteristics (whether similar to or divergent from obvious standards) of data, people or things.

• Ability to interact with people (staff, supervisors, general public and elected officials) beyond giving and

receiving instructions to include tactfully mediating conflicts and achieving positive results.

• Ability to perform under maximum stress when confronted with short deadlines, heavy workloads, conflicting

interests and high customer demand.

• Ability to read a variety of professional, technical and administrative documentation, directions, instructions,

methods and procedures.

• Ability to learn and understand subject matter principles and techniques.
• Ability to make independent judgments in absence of supervision within the scope of respective job duties
• Ability to produce reports with proper format, punctuation, spelling and grammar, using all parts of speech.

and tasks.

• Ability to utilize mathematical formulas; add and subtract, multiply and divide totals; determine percentages;
• Ability to acquire and expound on knowledge of topics related to primary occupation.

and determine time and weight and interpret same as may be appropriate.

• Ability to inspect items for proper length, width and shape.
• Ability to communicate and organize effectively.
• Ability to differentiate colors and shades of color.

CAREER DEVELOPMENT:

Continuing Education (seminars, job-related coursework at post-secondary institutions, continuing education credits/CEUs)

Certifications

Training (either as participant or trainer)

Involvement in relevant professional or technical associations

Serving on City committees

Volunteering to take responsibility for special projects, cross training

The City has the right to revise this description at any time. This

description does not represent in any way a contract of employment.

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