Investigative Services Intake Coordinator/ Intake Specialist

Job Title: Investigative Services Intake Coordinator/ Intake Specialist

Company’s Basic Information

Insight Service Group "ISG" is a national investigative services firm specializing in cost containment and anti-fraud-related services. ISG is an Equal Opportunity Employer (EOE) as well as a certified Minority Business Employer (MBE).

Contact

Please send resumes to [email protected]

Role Summary

Intake Specialists are responsible for deciphering through and entering data from multiple sources into a database. Accuracy is very important; they must ensure they take the necessary steps like verifying data sources and editing the errors.We are looking for an Intake Specialist to enter, update and maintain information in our company database. You will work closely with a team of specialists while being overseen by an Intake Manager. Previous experience as a Data Entry Clerk, insurance, or similar position will be considered an advantage.

Our ideal candidate has essential data entry skills, like fast typing with an eye for detail, and familiarity with spreadsheets and online forms. This job is very fast-paced and changes day to day. You must be comfortable with an environment that changes often, moves fast, and requires organization.

Responsibilities

• Respond to queries for information and access relevant files.
• Insert customer and account data by inputting text-based and numerical information from source documents within time limits.
• Review data for deficiencies or errors, correct any incompatibilities if possible, and check output.
• Ensure proper use of office equipment and address any malfunctions.
• Keep information confidential.
• Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
• Answer phones
• Research and obtain further information for incomplete documents.
• Apply data program techniques and procedures.
• Comply with data integrity and security policies.

Requirements

• Strong customer service.
• High school diploma: additional computer training or certification will be an asset.
• Strong understanding of Microsoft software.
• Ability to research and collect data.
• Excellent typing and transcription skills, including typing at fast speeds.

Skills

• Confidentiality
• Strong verbal and written communication skills
• Time management and organization
• Organizational skills, with an ability to stay focused on assigned tasks.
• Accuracy and attention to detail
• Multi-tasking