Internet Support Specialist -Bilingual

About Us:

We're small town techies, and Kansans, at heart. We want to see our communities thrive. Good hospitals, schools, booming businesses. If we can help make that happen with our fast internet, we are all about it. The thing is, we didn't get into broadband because we wanted to start a business in Kansas. We started a business because we wanted to provide broadband to Kansans. There's a difference. We're not a corporation, we're a small crew with huge aspirations. When you call us, you'll get a real person, a local on the phone who cares about you and your community. And when you're ready for the fastest internet in the country, we'll come running.

We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively, imagine the unthinkable and deliver the highest quality of service.

Opportunity:

Do you have a passion for problem solving and helping people? Our Internet Support team is seeking a bilingual (English & Spanish speaking) team member that desires to help others and enjoys digging into details in order to solve problems! Join our growing team and have the opportunity to work in a fast paced environment, where your ideas and your value matters!

Location:

The individual in this role will work from our Buhler, KS OR Fowler, KS office. Hybrid or remote work would be considered for the right candidate.

Key Responsibilities:

• Partners with internal teams to meet and exceed customer expectations
• Delivers the highest level of customer service to Ideatek's existing customers
• Proactively follows up with customer as needed
• Listens to customer needs and is able to provide meaningful and timely solutions through troubleshooting Ideatek's services (i.e. wireless & fiber internet and phone)
• Exhibit interpersonal skills such as empathy, patience, and kindness on a daily basis
• Takes note of any themes and makes recommendations for process improvements

Desired Attributes:

• Ability to communicate technical information at a variety of levels, depending on the customer
• Strong desire and ability to solve problems
• Resourcefulness: ability to synthesize information from a variety of sources
• Track record of creative thinking in helping others
• Attention to detail
• Desire to deliver above and beyond expectations
• Natural curiosity; critical thinking skills

Experience/Knowledge Required:

• Fluent in English and Spanish
• High school diploma or equivalent
• 1+ experience in a technical support role
• Experience working in a team environment

Preferences:

• Technical certifications
• Experience in networking

• Experience supporting Internet and phone technologies

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.