International Freight Forwarding Account Executive

Summary/Objective

The International Freight Forwarding Account Executive will support the growth and expansion of the Company’s client list and portfolio for both domestic and international business. This role reports to the VP, Sales and Marketing.

Qualities

• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Balances team’s needs with goals of organization
• Outstanding written, verbal, presentation and organization communication skills
• Possess a solid background in international transportation services with a working knowledge inbound services
• Ethical with sound business judgment
• Detail-oriented
• Possess a passion to help team members

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead by example
• Be an ambassador of LOGISTEED America, Inc. in the freight forwarding industry and represent the company in a way that reflects positively at all times to our customers and partners
• Serve as the primary point-of-contact to ensure overall health in the relationship of the Company and the account/client
• Offer exemplary customer service and support with the goal of expanding business and gauging further sales opportunities from existing accounts
• Any other duties as assigned by manager
• Support the Finance/Accounting Department to help collect on outstanding invoices
• Work closely with overseas offices and agents in developing trade lane specific business
• Ensure area housekeeping requirements are met
• Perform tasks safely
• Meet established procedures and productivity, safety and quality standards
• Ability to travel extensively both domestically and internationally
• Use proven and documented accountability and coaching methods on a continual basis to develop and support the growth of a cohesive global sales team
• Effectively and fairly deal with many constituents (colleagues, employees, agents, carriers, customers, etc.) via developed diplomacy and interpersonal skills to maximize sales and revenue growth within territory
• Meet all assigned sales and budget goals
• Assist with qualifying and vetting prospective accounts and clients
• Engage and communicate with the Operations team (both CHB and FF) to help identify and align on SOP’s that may be specific to each account
• Encourage staff to learn as much as possible about the Freight Forwarding industry
• Close and sign agreements with accounts that support the Company’s vision in strategic business expansion
• Motivate staff to take pride in the Company as part of a winning team that has the best interests of the Company in mind
• Abide by all OSHA rules and LOGISTEED America, Inc.’s safety practices

Competencies

• Problem Solving/Analysis
• Strategic Thinking
• Multi-tasking
• Communication Proficiency
• Personal Effectiveness/Credibility
• Project Management

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• Minimum 7 years of Freight Forwarding experience
• Educational and Certifications
• 4-year college degree preferred

Experience Requirements and Preferences

• Demonstrated experience interacting, developing and maintaining customer relationships
• Excellent verbal and written communications skills
• Proven success in and improving quality, service, safety and client relationship in a fast-paced high-pressure setting
• Detail oriented with ability to solve problems independently as well as in a team environment
• Must have an outgoing personality to create best first impressions when conducting business meetings
• Effective, clear, and concise communication skills
• Must be sensitive and able to engage with different cultures both locally and internationally
• Proven PC capabilities (Microsoft Outlook, Excel, Word, PowerPoint)
• Ability to work flexible hours according to business needs
• Fluency in English
• Proven ability to cultivate relationships

Additional Eligibility Qualifications

• Ability to read, analyze and interpret documents
• Work Authorization/Security Clearance (if applicable)
• Must be legally authorized to work in the United States
• Ability to respond effectively to inquiries or complaints