We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

If this all sounds good, let’s talk more about what you’ll be working on.

We highly prefer candidates to be located in Knoxville, TN, although we remain open to considering candidates near other C.H. Robinson offices. Additionally, we offer a hybrid work model, allowing employees to come in and work both in-office and remotely for increased flexibility.

Deadline for internal applications is August 18th, EOD.

Responsibilities:

Maintain Operational Excellence:

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.

Facilitate Relationships:

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
• Build great relationships with customers, responding timely and following up on issue resolution
• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
• Provide reporting and documentation support to internal and external customers.
• Participate in customer business reviews.

Required Qualifications:

• Minimum of 1 year of Global Forwarding experience
• High school degree or GED equivalent

Preferred Qualifications:

• Excellent follow up with customers and the network
• Ability to work in a fast-paced and deadline-driven environment
• Values a diverse and inclusive work environment
• Proven track record of strong customer service skills, interacting with customers and being client focused
• High level of attention to detail
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi-tasking skills
• Bachelor’s degree
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

If this sounds like the job for you, let's talk! We can't wait to hear from you!

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Paid and floating holidays
• Short-Term and Long-Term Disability
• Basic and Supplemental Life Insurance
• 401(k) with 6% company matching
• Paid parental leave
• Employee Stock Purchase Plan
• Health Savings Account (including employer contribution)
• Charitable Giving Match Program
• Plus a broad range of career development, networking, and team-building opportunities
• Dental and Vision
• Enhanced Fertility benefits
• Paid time off (PTO)
• Prescription drug coverage
• Two medical plans (including a High Deductible Health Plan)
• Paid time off to volunteer in your community
• Flexible Spending Accounts

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.