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- Customer Service Agent
- Freight Customer Service
- Freight Forwarding Operations Manager
- Freight Agent
- Freight Forwarding Apprentice
- Freight Forwarding Specialist
- Vice President Of Freight Forwarding
- Freight Forwarding Field Sales
- Freight Forwarding Procurement Specialist
- Freight Forwarding Account Executive
Freight Forwarding Operations & Customer Service Agent
Company | DP World |
Address | , Los Angeles |
Employment type | FULL_TIME |
Salary | $62,100 - $75,900 a year |
Expires | 2023-09-09 |
Posted at | 9 months ago |
KEY ACCOUNTABILITIES
- Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
- Manage file creation and all services associated with freight forwarding and logistics.
- Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
- Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.
- Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
- Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
- Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
- Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
- Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.
QUALIFICATIONS
- Graduate in any field
EXPERIENCE
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
- Freight Forwarding experience is mandatory.
ABOUT DP WORLD
Salary Range: 62100 - 75900
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
As part of our comprehensive benefits package, DP World offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
This position may be eligible for either short-term incentives or sales compensation. We're able to answer any additional questions you may have as you move through the selection process.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
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