Interim Manager, International Student Services

Description

Definition

Under administrative direction, manages activities and services to recruit and support international students; develops and implements strategic outreach plans to attract international students; serves as the Principal Designated School Official (PDSO) and primary point of contact for the Department of Homeland Security’s (DHS) Immigration and Customs Enforcement (ICE) agency, utilizing the Student and Exchange Visitor Information System (SEVIS) with responsibility for ensuring the legal compliance, institutional certification, and successful enrollment of F-1 visa international students; and performs other related duties as assigned.

Supervision

Works under the direct supervision of the Dean, Student Services.

Supervises classified staff, faculty, temporary, and/or student employees.

Closing Date
Open until filled, First review of applications will be on August 11, 2023.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities are typical of those performed by incumbents in this classification.

• Ensures counseling services for international students meet ICE/SEVIS requirements.
• Oversees and directs the processing of international student applications, including timely application reviews, evaluations, and final admission decisions; ensures completion of required immigration documentation to enroll in a program of study in the United States.
• Supervises department employees; assigns and monitors employee’s work and evaluates employee performance; trains employees; participates in employee selection.
• Handles and resolves conflicts and issues and reports complaints as appropriate.
• Analyzes and interprets data; prepares, reviews, and/or approves documents and reports.
• Monitors and reviews programs and/or operations for legal compliance.
• Serves as the PDSO within the immigration tracking system with responsibility for ensuring the legal compliance, institutional certification and successful enrollment of international students. Monitors student status, maintains records, submits reports and documents, and prepares for and facilitates audits for ICE and the college as needed.
• Develops and implements strategic outreach plans to attract international students; markets the District internationally and recruits international foreign students utilizing both domestic and overseas education partners, language schools, professional associations/organizations, non-profit organizations, government embassies/consulates, and advertising tools such as education websites and social media; responds to inquiries from prospective students and agents.
• May participate and/or chair campus committees and task forces.
• Manages activities and services that recruit and support international students; develops and directs activities to provide or coordinate supportive services related to admission and enrollment, application processing and evaluation, immigration advising, academic counseling, new student orientation, and programming activities; administers a mandatory health insurance plan.
• Coordinates and oversees the implementation and modification of technology.
• May direct and/or conduct surveys and special studies; may maintain statistics.
• Recommends, monitors, and/or administers budgets for assigned areas; oversees and administers budget allocations and procurements for all assigned funds as appropriate; analyzes and reviews budgetary and financial data.
• Coordinates the development and implementation of short- and long-term strategies and plans, including the program review process.
• Coordinates the development, implementation, and establishment of policies, processes, and procedures for applicable area(s); monitors and evaluates program, operational, departmental, and/or service quality; may recommend, develop, and implement quality improvement assessment tools and/or methods with administration and/or regulatory agencies.
• Promotes diversity, equity, inclusion, cultural competency, and a positive work and academic environment.
• Plans and implements outreach programs, travel, and events designed to recruit students, locally and overseas functions; develops promotional and recruitment materials, correspondence, advertisements, webpages, content, and international application packets.

• Performs other related duties as assigned.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

The education, training, and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties.

Education and Experience

Bachelor’s degree from an accredited college or university.

Five (5) years of student services experience, including three (3) years coordinating international student services programs and one (1) year supervisory experience.

Licenses/Certifications/Other Requirements

None.

Knowledge of

• Department of Homeland Security (DHS) institutional compliance and reporting requirements pertaining to immigration regulations and processes for F-1 international students.
• Assessments for student, service area, or program learning outcomes.
• Instructional, student services, degree, certificate, and transfer programs, as well as course articulation processes.
• Industry recruitment and marketing methods for the proper admission and enrollment of international students.
• Worldwide educational systems and curriculum structures for the proper review and evaluation of international student applicants.

• Principles and practices of customer service.
• Presentation techniques.
• Interpersonal relations management.
• Methods of prioritizing, planning, and organizing work.
• Applicable laws, regulations, standards, and/or requirements.
• Principles and practices of budget administration.
• Principles and practices of supervision.
• General accounting and bookkeeping principles.
• Standard office practices or procedures.
• Management principles and practices.
• Principles of knowledge management.
• Current and emerging technologies that support the applicable area(s).
• Principles of data research, collection, organization, interpretation, and reporting.
• Standard office software and modern office equipment.
• Principles and practices of business communication and writing.

Ability to:

• Supervise, train, and evaluate the work of assigned employees.
• Communicate effectively, both orally and in writing.
• Develop and implement goals with identifiable outcomes and assist with development of strategic plans, as needed.
• Prepare, manage, monitor, oversee, and/or administer budgets.
• Analyze data and compile and present narrative and statistical reports.
• Oversee the development of policies and procedures in international student programs and operations.
• Research, develop, apply, explain, and/or ensure the compliance of applicable laws, regulations, policies and/or procedures.
• Prepare and review reports, correspondence, and other documents using multiple business formats.
• Maintain confidentiality of sensitive and/or protected information.
• Provide customer service with a high level of sensitivity, tact and patience.
• Identify and implement appropriate technology and resources.
• Manage, implement, and evaluate internal student marketing, recruitment, enrollment, and support activities.
• Prepare and deliver presentations.
• Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
• Identify needs, analyze problems, and provide recommendations and/or alternative solutions.
• Manage the maintenance of records.
• Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
• Stay abreast of information, trends, and theories applicable to areas of assignment.
• Utilize standard office software and equipment.
• Manage and prioritize work, projects and/or programs within established deadlines

PHYSICAL AND MENTAL STANDARDS:

The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

• Lifting/Carrying: frequent lifting/carrying of papers, files, equipment, and materials weighing up to 10 pounds; occasional lifting up to 25 pounds.
• Emotional/Psychological Factors: frequent contact with others, including public contact; frequent deadlines and time-limited assignments.
• Mobility: frequent walking and sitting for long periods; occasional kneeling, crouching, pushing, pulling, and standing; frequent reaching above and below desk level.
• Hearing/Talking: frequent hearing and speaking in person and on the telephone.
• Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects.
• Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens, and do close-up work.

ENVIRONMENTAL CONDITIONS:

Work is primarily performed in an indoor office or similar setting.

Additional Information

Salary
Starting salary: Step 1 $8,133 to Step 3 $8,962 per month, based on training and experience

Salary range: Step 1 $8,133 to step 11 $13,622 per month (including longevity steps)

For more information, please refer to the Classified Administrator Classifications & Salary Schedule

Application Process
This position requires the following documents to be attached to your online application in order to be considered:

• Transcripts showing the required degree must be submitted. Unofficial transcripts will be accepted only during the application process. Official transcripts are required upon offer of employment. Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application.
• List of three (3) professional references. Please provide names, telephone numbers, and e-mail address for each reference.
• Current resume

Please note: All required documentation must be attached to the online application by the applicant. Additional documents not requested in the announcement will not be reviewed.

Applications will be accepted until the position is filled. However, to ensure full consideration, applications and any required attachments must be submitted by the first review date of August 11, 2023. Applications with incomplete information (i.e. statements such as "see resume") or missing documents will not be reviewed.

Position Funding
This position is offered contingent upon funding. The district reserves the right to extend, withdraw, and/or reopen this position at any time.

Visas
The District does not sponsor Visas.

Commitment to Diversity and Equal Employment Opportunity Employer
GCCD is committed to employing administrators, faculty, and staff members who are dedicated to student success. GCCD recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students.

GCCD is committed to hiring processes that support equal opportunity, diversity, and provide equitable consideration for all candidates as required in federal and state law. To find out more about GCCD, please visit our website at glendale.edu.

Accommodations
If accommodations are needed for the application process in compliance with the Americans with Disabilities Act, please contact the Office of Human Resources.

Thank you for your interest in employment opportunities with Glendale Community College.