Inside Sales Representative - Preschool

Description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years.

The Inside Sales Representative drives the sales process from initiation to close while representing Lifetouch in a professional and positive manner. The Inside Sales Representative sells photography services to preschools and daycare centers achieving sales goals by calling prospective accounts to understand and address needs, promote products, share benefits, and explain the process.

What You'll Do Here:

• Demonstrates knowledge and expertise by clearly explaining product/service features and benefits, pricing, commission, execution and collection process.
• Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times
• Provides professional customer support by speaking clearly, checking for understanding, offering solutions and additional assistance, working efficiently and following up.
• Builds and retains account/customer relationships, after closing the business, including rebooking the next season.
• Makes outbound calls (expected to make approximately 40 calls per day (minimum), using a targeted lead list, to identify decision makers, build relationships and facilitate the sales process (from initiation to close).
• Uses customer relationship management (CRM, specifically Salesforce) system to efficiently and accurately documents sales process status, track contacts as well as enter and update data.
• Uses Lifetouch's consultative selling strategy and approach, consistently, to maximize sales. Listens carefully to ensure prospective customer's needs are understood and addressed as well as effectively responds to and overcomes objections.

The Skills You'll Bring:

• High School diploma, GED or equivalent experience.
• Working with cross-functional teams.
• 1 - 3 years sales and/or customer account service/support.
• Using in a customer relationship management system/platform (e.g., Salesforce), preferred.
• Telephone sales with daily goals, strongly preferred.
• Post-secondary education, preferred.

Other (knowledge, skills, and abilities)

• Excellent customer service skills.
• Strong interpersonal and collaboration skills.
• Strong communication skills (written, verbal, listening and presentation).
• Proficient in Microsoft Outlook.
• Ability to balance and execute against multiple projects/priorities simultaneously.
• Takes initiative.
• Critical thinking and problem-solving skills.
• Detail oriented in the execution and follow-up of work.
• Good organizational skills.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I