Innovation Engagement Specialist Jobs

Department:

Business Transformation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

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All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Innovation Engagement Specialist supports our Purpose by creating content to communicate modernization efforts to internal Customers and stakeholders. This role focuses on diffusing the mindset of innovation in an engaging manner. The Innovation Engagement Specialist is a creative storyteller and strong communicator who looks forward to driving the future of Southwest Airlines.

Additional Details:

• Please note, while this is a regional position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.
• This role is offered as a regional workplace position and Employees must work in the region they support. This could require working from a mix of on-site Company facilities and remote based offices to perform the job function in a regional location determined by business need. Each Department will provide Employees with guidance on when and where presence is required with as much notice as reasonably possible.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Job Summary

• The Innovation Engagement Specialist is familiar with human-centered design and brings a diverse toolkit of skills to design and execute communications in a highly collaborative environment to keep stakeholders informed and engaged in the innovation process. This individual will work with multi-disciplinary teams and use insights to craft clear and compelling stories of innovation.

Responsibilities

• Monitors and measures impact of communications to continually refine and optimize
• Executes content development through a variety for formats including memos, presentations, stories, videos, exhibits
• Serves as a liaison with our internal Partners to stay informed of complementary efforts to ensure communications are thorough dependencies are understood
• Designs and plans communications to support Innovation efforts
• Works proactively with departments impacted by Innovation to understand communication needs and disseminates information in a timely manner
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities

• Preferred Figma experience
• Preferred photography experience
• Ability to develop trusted relationships across a large organization
• Preferred video editing experience with Premier Pro Adobe Creative Suite
• Ability to create compelling content that meets audience needs
• Intermediate knowledge of Human Centered Design
• Ability to communicate effectively by listening intently, questioning appropriately, and articulating clearly in both written and verbal formats
• Intermediate knowledge of communication best practices
• Ability to handle high volumes of work with ability to prioritize effectively and hit promised timelines
• Skilled in designing communication plans and evaluating their impact
• Skilled in communication and storytelling
• Knowledge of a wide range of content creation approaches
• Preferred digital format experience
• Skilled in writing, filming, editing, photography, and the Adobe Creative Suite

Education

• Required: High School Diploma or GED

Experience

• Business Strategy
• Communication
• Design
• Entry level experience, developing skills and knowledge in:

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to communicate and interact with others in the English language to meet the demands of the job

Other Qualifications

• Must be able to comply with Company attendance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Pay & Benefits

• Competitive market salary from $60,050 per year to $66,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) •
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck * •Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit** •

*401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

**ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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