Information Technology Systems Specialist I/Ii

Under the direction of the Network Telecom Systems Administrator I/II and/or Information Technology Manager, performs a variety of specialized and technical duties to support all staff in their use of District owned hardware and software including but not limited to drafting and publishing documentation, training staff, supporting District owned or approved hardware and software including maintenance, configuration, and troubleshooting.

ESSENTIAL FUNCTIONS for ITSS I and II:

• Maintains accurate records of the District’s hardware and software inventory.
• Participates in processes to keep the I.T. Strategic plan and I.T. policies current.
• Prepares and submits regular status reports of all projects and service requests.
• Provides all District Staff with excellent customer service and technical support for all District owned hardware and software including but not limited to training, operation, installation, configuration, and maintenance.
• Develops, prepares, and presents training materials, documentation, and procedures to assist employees in the use of District owned technology.
• Works with support vendors to resolve complex issues and facilitate repairs.
• Adheres to and enforces all stated District safety policies and procedures.
• Tracks all IT requests through the help desk system and provides prompt, frequent, professional, and courteous response to all requests.
• Supports the Network Telecom Systems Administrator and the Information Technology Manager in achieving the departmental and District-wide mission, goals, and values.
• Provides information about capabilities and technical guidance to users regarding current technology investments; if needed, assists in planning and implementing new hardware and software solutions. Identifies stakeholders, timelines, performs systems analysis and/or evaluation of solutions to determine strengths, weaknesses, and future benefits of the proposed solutions.

IT Systems Specialist II also performs the following functions:

• Provides technical and functional coordination with consultants as appropriate.
• Provides support for specialized systems including, but not limited to, supervisory control and data acquisition system (SCADA), geographic information system (GIS), and computerized maintenance management system (CMMS).
• Provides training and backup to entry level and temporary I.T. staff.
• Supports Board/AV systems including meeting set up, recording, audio and video editing, troubleshooting, infrastructure updates, providing documentation, and training.
• Administers, configures, troubleshoots, updates, and provides reports from the help desk software to departmental supervisors and managers.
• Tracks, sources, purchases, configures, installs, maintains, and schedules replacement of District Computers in accordance with technology replacement lifecycles and maintains operating system image deployment software.
• Assures timely updates of District’s intranet and public web pages, trains other content contributors, and ensures consistent formatting for site content.

EDUCATION

• High school graduate or equivalent is required. College education and/or degree in related field highly desired.

EXPERIENCE

• See Proficiency section for applicable certification requirements.
• Information Technology Systems Specialist I requires two (2) years’ experience operating and installing personal computers and/or providing training on personal computer software. Recent relevant work experience is highly desired.
• A combination of education and experience in a related field, equivalent to the above experience/education requirements may be acceptable.
• Information Technology Systems Specialist II requires three (3) years’ experience operating and installing personal computers and/or providing training on personal computer software. Recent relevant work experience is highly desired.

PROFICIENCY REQUIREMENTS

• Information Technology Systems Specialist II requires Computing Technology Industry Association A+ Certification or equivalent.
• As required by job duties, maintains knowledge of current and upcoming mobile and desktop technology and applications, and implements as appropriate.
• Requires ability to work independently, taking initiative in line with departmental/District priorities.
• An aptitude for effective use of programming logic concepts is desired.
• Requires the ability to convey complex technical concepts in a simplified manner.
• Requires ability to maintain accurate record of work performed.
• Requires the ability to utilize logical problem-solving skills for analyzing and solving complex user problems.
• Must have current, valid CPR and First Aid certificates, or ability to obtain within two (2) years of hire date.
• Requires a valid, current drivers’ license, acceptable by the State of California, with a driving record which enables insurability.
• Requires ability to read, understand, and follow written or verbal instructions.
• Information Technology Systems Specialist II requires Microsoft Office Specialist Certificate.
• Requires the ability to operate a computer with word processing, spreadsheet, database, and desktop publishing capabilities.
• Requires the ability to foster and maintain cooperative relationships with co-workers and supervisors.

RESPONSIBILITY

• Responsible for maintaining inventory of District hardware and software.
• Responsible for maintaining and documenting a help desk support system.
• Responsible for training personnel in personal computer operation.
• Responsible for purchasing, installing, configuring, maintaining, and trouble-shooting personal computer systems.
• Responsible for maintaining timely updates to District Internet site (ITSS II).
• Responsible for performing periodic preventive maintenance procedures for District P.C.’s and printers.
• Responsible for maintaining discretion when working with confidential information.
• Responsible for maintaining District intranet (ITSS II).

JOB ANALYSIS FORM

Height from floor of objects to be reached or worked on: