Information Systems Technician Jobs

Chapa-De invites you to consider a career as an Information Systems Technician. This is your opportunity to join a passionate culture of people focused on providing high quality care to American Indians and low-income members of our communities. Our clinics offer a fantastic work-life balance and phenomenal benefits.

Our Information System Technicians bring enthusiasm and an elevated work ethic as theyre the GO-TO resource for employees regarding troubleshooting technical support requests.

Information System Technician Activities Include

• Orders new phone lines and repairs to existing lines as needed.
• Utilizes technical expertise when troubleshooting, isolating, diagnosing and resolving common network problems within Local Area Network (LAN).
• Main point of contact for the Help Desk 9000 line. Creates and assigns work tickets via electronic ticketing system during service hours.
• Administers VoIP phone system (password resets, voicemail boxes, phone builds).
• Create and administer Active Directory accounts and agency email (create/delete accounts, troubleshoot and train).
• Prepares, presents and/or coordinates computer, network and applications training for staff and also for new hires in small group sessions.
• Analyzes and resolves technical problems for end users.
• Conduct Information Security Awareness Training with the Chapa-De workforce, and also for new hires small group sessions.

Qualifications

Required Experience:

AA degree or 2 years of experience, preferably in healthcare

Knowledge of Windows Server, Windows 7 & 10, Microsoft Office Solutions, Active Directory, Apple iOS, VM Ware and HyperV

Experience with SolarWinds / NCentral tools

Knowledge of computer maintenance, software support, network design, cabling, database management, technical writing documentation, HIPAA

Benefits

Benefit Highlights:

• Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
• 17 days PTO per year
• 10 Paid Holidays
• Retirement Plan

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals by providing convenient access to high quality, compassionate care. We have multidisciplinary health care teams that provide a broad spectrum of services including adult and pediatric primary care, nutrition and health education, women's health services, dental care, orthodontia, mental health and substance abuse counseling, psychiatry, optometry, and pharmacy.

Indian preferencewill be given to qualified applicants in accordance with the Indian Preference Act.

Key words: Information Systems Technician, Help Desk Support, IT Support, IT Technician, VoIP Telephone system, Local Area Network (LAN), RPMS, Electronic Medical Record, EMR, Electronic Health Record, EHR, MoonWalk, Dentrix, e-ClinicalWorks, ECW, CliniView, ScriptPro, Spiceworks

Keyword: Information Systems Technician