Htt - Service Writer / Foreman

Holt Truck Centers in Tyler, Texas; is seeking a dynamic Truck Shop Supervisor. This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction.

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This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self-development.

Essential Functions:

• Establish; monitor and evaluate quality control standards for all jobs. (Develop a standard of performance for all shop employees.)
• Provide the Manager with service a SIMS reports ensuring work order accuracy and proper information for warranty claims.
• Establish and mutually agree upon and communicate job expectations to internal and external customers to ensure customer satisfaction according to our mission and core business values.
• Provide accurate and timely daily updates on production and manpower available to the Manager in order to provide customer satisfaction and scheduling of new work.
• Review all flat rate quotes and projects to ensure a fair return on our company investment and provide a fair value to our customers.
• Provide the Manager with machinery and tooling requests for capital budget consideration. This information must include pricing and availability.

Qualifications:

A qualified candidate must have the following skills or abilities:

• Ability to frequently reach, bend, walk, etc.
• Must be able to obtain a CDL – Class B
• Must be able to work the hours 6:30 AM – 5:00 PM – Monday – Friday. Occasional additional hours as required.
• Must be highly organized and excellent attention to detail.
• Must be a well-organized, thoughtful, and self-motivated person with good people skills.
• Must be proficient with computers. (Excel, Word, Outlook)
• Exceptional customer service skills. Must be able to interact well with customers and fellow employees.
• Able to stand for extended periods of time.
• Must have excellent attendance and work performance.
• Must be able to obtain a forklift license within 30 days of employment.
• Must have GED or High School diploma.
• Previous supervisory or leadership experience highly desired.
• Minimum 5 years of shop repair and troubleshooting experience.
• Excellent attention to detail and accuracy required.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.
• Must be capable of working in a fast-paced environment.
• Must have a steady employment history.
• Must have a valid drivers' license.

How to Apply:

If you are interested in the position, please complete our online application by applying directly on our website at www.holttruckcenters.com/careers.

We also provide excellent benefits such as medical, dental, vision, life insurance, 401K plan, vacation, and holiday pay.

• HOLT Truck Centers (and related entities) is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions at HOLT Truck Centers and related entities will be made on merit, qualifications, and abilities.
• It is the policy and commitment of HOLT Truck Centers and related entities to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law. Please view Equal Employment Opportunity Posters provided by OFCCP on our website.