Manager, Field Service Jobs

• Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
• Provide the world's best of the best in customer service rivaling any industry
• Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
• Responsible for ensuring the establishment of safe service business practices and processes
• Build a Rivian culture that is inclusive, and maintain high levels of team morale
• Manage and be accountable for high value inventory reconciliation
• Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
• Develop and maintain a process to track and report on KPI's at the Service Centers
• Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
• Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
• Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
• Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
• Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
• Follow and promote Rivian's high standards of safety, cleanliness, and organization

• Effectively manage remote service teams and a driver of people performance
• Bachelor’s degree or equivalent work experience
• Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
• Outstanding planning and organizational skills with a focus in operational excellence
• Ability to have a direct impact on scalability in a complex organization
• Automotive repair knowledge preferred
• Automotive Technical skills preferred
• Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
• Excellent verbal and written and communication skills
• Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
• Experience working in start-up environments preferred
• Able and flexible to travel as needed
• Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
• Must possess a valid driver's license and clean driving record
• Knowledge of automotive equipment and servicing methods
• Detail-oriented with strong analytical and interpersonal skills
• Experience in leading automotive or high-tech team-orientated, fast-paced work environment

Equal Opportunity

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